FAQ

FAQ

Vad är ChangeNOW?

ChangeNOW är en enkel och snabb värmeväxlare. Du behöver inte registrera sig, och börsen har inga gränser. Vi ska ta en ärlig kommissionen och snabbt process med ett utbyte för dig.

Hur fungerar ChangeNOW arbete?

Den ChangeNOW system är integrerade i mer än 10 kryptovaluta handelsplattformar, inklusive Poloniex och Bittrex. Vi arbetar även med externa aktörer. Vi väljer de bästa växelkurs och ett erbjuda er det.

Varför lita på oss?

ChangeNOW är ett team av erfarna blockchain utvecklare. Med Changenow plattform användare behöver inte skapa konton eller att ge personlig information. Detta tillåter användare att undvika identifiering eller ekonomisk stöld. Vi erbjuder de bästa priser som vi använder tillförlitliga trading plattformar.

Hur snabbt kommer mitt transaktionen behandlas?

Snabbheten varierar från cirka fem till tjugo minuter, beroende på hur lång tid det tar för ett block att hända i nätverket. De flesta beställningar process på bara några minuter. Om transaktionen är stor (mer än 1 BTC), bearbetning kan ta lite längre tid, beroende på storleken av din transaktion och kapacitet på blocket.

Där förvarar jag mina pengar?

Om du vill äga en kryptovaluta, måste du lagra den någonstans. Olika plånböcker är skräddarsydda för olika operationer och transaktioner. Det finns officiella plånböcker, web plånböcker och andra program. För varje valuta du måste ha ett separat konto. Adressen i plånboken är en unik kombination av siffror och bokstäver från 26 till 35 tecken. Det brukar se ut något liknande detta: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.

Hur gör jag för att få en plånbok adress?

Av säkerhetsskäl, vi fråga inte efter din privata nycklar och ingen ska.

For security reasons, we will never ask you for your private keys and nobody should.

Vad är mottagarens adress?

Om du vill köpa ett mynt, du behöver för att skicka det till ett specifikt konto. Varje mynt har sin egen. Mottagarens adress är din plånbok, som myntet överförs efter utbytet.

Vad är transaktioner hash?

Varje transaktion är registrerad i blockchain och har sin egen unika kod för identifiering, en så kallad Hash (som också kallas " TX "). Detta unika kod gör du för att verifiera dess giltighet i den blockchain öppna ledger.

Hur att avbryta en transaktion?

Blockchain verksamhet är oåterkalleliga. Om de medel som skickas i transaktionen inte kan avbrytas av någon. Därför noggrant kontrollera alla betalningsdetaljer innan du skickar pengar.

Varför det slutliga beloppet av medel som skiljer sig från det ursprungliga beloppet?

Det tar en viss tid att behandla transaktioner. På grund av hög volatilitet på valuta-tiden hastigheten är avgörande, men den slutliga växelkurs som kan skilja sig både i positiv eller negativ riktning. Vad vi kan garantera är den bästa ränta på de ögonblick av ett utbyte drift.

Hur lång tid tar det för en transaktion för att vara klar?

DDoS-attacker. Tyvärr, sådana problem som sker från gång till gång, men vi är alltid happt för att hjälpa dig och lösa eventuella problem

  • Mynt uppdateringar. Vi kan uppdatera kunden och inaktivera vissa mynt. Så snart som vi slår på den igen-på, du kommer att få dina pengar.
  • Den blockchain är överbelastad. Alltför många transaktioner väntar på att ingå i den blockchain, och din kanske vänta på sin tur, också. Ibland måste du vänta lite längre.
  • The blockchain is overloaded. Too many transactions are waiting to be included into the blockchain, and yours may wait for its turn, too. Sometimes you might have to wait a little longer.

Vad är den minsta mängd för exchange?

Det finns inga gränser för kryptovaluta utbyte på ChangeNow. Men för att transaktionen genomförs, och att den avgift som debiteras av blockchain själv. De belopp som skickas måste vara tillräcklig för att täcka alla avgifter blockchain.

What is a fixed rate cryptocurrency exchange?

A fixed rate crypto exchange is an exchange performed at the same rate which is displayed to the client at the beginning of an exchange, regardless of subsequent rate fluctuations.

What's the difference between fixed rate flow and standard flow?

During the standard flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no other fees included.

Because of the rate risks we take, the fixed rate may differ from the standard flow's rate. However, it gives our customers confidence in the amount they will receive.

How does it work?

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

When should I choose the fixed rate flow?

You may choose the fixed rate flow if you would like to be certain that the amount of crypto you'll receive will stay the same, no matter what. With fixed rate exchanges, our users enjoy the stability of their conversions and are safe from sudden rate drops.

ChangeNOW performs certain cryptocurrency exchanges through third-party partner services. What does that mean?

It means exactly that - exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW swaps, however, there are a few things you might want to keep in mind:

  • In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
  • Please be aware that other services that we are partnered with might have KYC policies that are different from ours;
  • However, us carrying out exchanges through third party services does not mean we forfeit our responsibility for the exchange. If you run into any issues during the swap, just let our support team know and we'll help you out in the shortest time possible.

Do I need to register to use ChangeNOW?

In order to be able to use ChangeNOW, customers don't need to create any sort of accounts.

However, there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations, and platform requirements, we will ask you to provide a scan of your ID document valid in your country, as well as some additional information on the funds’ origin.

KYC/AML explained

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

KYC/AML procedure

ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as suspicious, they are informed of that with a pop-up notification after the exchange has been submitted, in which they will be asked to turn to the support team. We will apply a set of standard procedures to our KYC clients, among which are asking a client to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds (a screenshot or a file, but not links);
  • A selfie of the client holding their ID document and a print-out of the note which will be provided by the support team.

After ChangeNOW has received the following materials, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.

Please bear in mind that ChangeNOW reserves the right to submit all the received materials to legal authorities (Interpol, Europol, and others) in case a corresponding request is received. You can read the official ChangeNOW's Rules of Anti-Money Laundering and Combating The Financing Terrorism compliance control here.

Can I make a profit with ChangeNOW?

Yes, you can join our affiliate program and make 0.4% of the funds attracted by you. Here is the detailed instruction.

What is special about BCH/BSV deposits?

During the Bitcoin Cash hard fork the protocol changes have been insignificant and a lot of users haven't split their balances yet. There's a risk that your deposit might be sent to us in both BCH and BSV networks simultaneously. Please make sure your Bitcoin Cash balances are split before making a deposit on ChangeNOW.

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