FAQ

FAQ

Vad är ChangeNOW?

ChangeNOW är en enkel och snabb värmeväxlare. Du behöver inte registrera sig, och börsen har inga gränser. Vi ska ta en ärlig kommissionen och snabbt process med ett utbyte för dig.

Hur fungerar ChangeNOW arbete?

Den ChangeNOW system är integrerade i mer än 10 kryptovaluta handelsplattformar, inklusive Poloniex och Bittrex. Vi arbetar även med externa aktörer. Vi väljer de bästa växelkurs och ett erbjuda er det.

Varför lita på oss?

ChangeNOW är ett team av erfarna blockchain utvecklare. Med Changenow plattform användare behöver inte skapa konton eller att ge personlig information. Detta tillåter användare att undvika identifiering eller ekonomisk stöld. Vi erbjuder de bästa priser som vi använder tillförlitliga trading plattformar.

Hur snabbt kommer mitt transaktionen behandlas?

Snabbheten varierar från cirka fem till tjugo minuter, beroende på hur lång tid det tar för ett block att hända i nätverket. De flesta beställningar process på bara några minuter. Om transaktionen är stor (mer än 1 BTC), bearbetning kan ta lite längre tid, beroende på storleken av din transaktion och kapacitet på blocket.

Där förvarar jag mina pengar?

Om du vill äga en kryptovaluta, måste du lagra den någonstans. Olika plånböcker är skräddarsydda för olika operationer och transaktioner. Det finns officiella plånböcker, web plånböcker och andra program. För varje valuta du måste ha ett separat konto. Adressen i plånboken är en unik kombination av siffror och bokstäver från 26 till 35 tecken. Det brukar se ut något liknande detta: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.

Hur gör jag för att få en plånbok adress?

När du bestämmer dig för vilka mynt du skulle vilja skaffa, hitta en pålitlig plånbok. Varje mynt har en tjänsteman. När du skapar ett konto kan du automatiskt få en adress och en privat nyckel. Förvara din privata nyckel för dig själv och inte visa det för vem som helst.

Av säkerhetsskäl, vi fråga inte efter din privata nycklar och ingen ska.

Vad är mottagarens adress?

Om du vill köpa ett mynt, du behöver för att skicka det till ett specifikt konto. Varje mynt har sin egen. Mottagarens adress är din plånbok, som myntet överförs efter utbytet.

Vad är transaktioner hash?

Varje transaktion är registrerad i blockchain och har sin egen unika kod för identifiering, en så kallad Hash (som också kallas " TX "). Detta unika kod gör du för att verifiera dess giltighet i den blockchain öppna ledger.

Hur att avbryta en transaktion?

Blockchain verksamhet är oåterkalleliga. Om de medel som skickas i transaktionen inte kan avbrytas av någon. Därför noggrant kontrollera alla betalningsdetaljer innan du skickar pengar.

Varför det slutliga beloppet av medel som skiljer sig från det ursprungliga beloppet?

Det tar en viss tid att behandla transaktioner. På grund av hög volatilitet på valuta-tiden hastigheten är avgörande, men den slutliga växelkurs som kan skilja sig både i positiv eller negativ riktning. Vad vi kan garantera är den bästa ränta på de ögonblick av ett utbyte drift.

Hur lång tid tar det för en transaktion för att vara klar?

Transaktioner på ChangeNow brukar ta mellan 5 och 30 minuter. Om din transaktion tar mer tid, det kan bero på att olika frågor:

  • DDoS-attacker. Tyvärr, sådana problem som sker från gång till gång, men vi är alltid happt för att hjälpa dig och lösa eventuella problem
  • Mynt uppdateringar. Vi kan uppdatera kunden och inaktivera vissa mynt. Så snart som vi slår på den igen-på, du kommer att få dina pengar.
  • Den blockchain är överbelastad. Alltför många transaktioner väntar på att ingå i den blockchain, och din kanske vänta på sin tur, också. Ibland måste du vänta lite längre.

Vad är den minsta mängd för exchange?

Det finns inga gränser för kryptovaluta utbyte på ChangeNow. Men för att transaktionen genomförs, och att den avgift som debiteras av blockchain själv. De belopp som skickas måste vara tillräcklig för att täcka alla avgifter blockchain.

What is a fixed rate exchange?

A fixed rate exchange is an exchange performed with the same rate which is displayed to the client in the beginning of an exchange, regardless of the subsequent rate fluctuations.

How does it work?

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

How is it different from the standard flow?

During the standard flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no any other fees included.

Because of the rate risks we take, the fixed rate may differ from the stardard flow's rate, however, it gives our users confidence in the amount they will receive.

When should I choose fixed rate flow?

You may choose the fixed rate flow if you want to be certain that the amount of crypto you'll receive will stay the same no matter what. With fixed rate exchanges, our users will enjoy the stability of their exchanges and be safe from sudden rate drops.

ChangeNOW performs certain exchanges through third-party partner services. What does that mean?

It means exactly that - exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW swaps, however there are a few things you might want to keep in mind:

  • In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
  • Please be aware that other services that we are partnered with might have KYC policies that are different from ours;
  • However, us carrying out exchanges through third party service does not mean we forfeit our responsibility for the exchange. If you run into any issues during the swap, just let our support team know and we'll help you out in the shortest time possible.

Do I need to register to use ChangeNOW?

With the ChangeNOW platform users don’t need to create accounts: you don't need to register/log in to use ChangeNOW.

However there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations and platform requirements, we will ask you to provide you a scan of your ID document valid in your country and additional information of the funds origin.

KYC/AML explained

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

KYC/AML procedure

ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as , they are informed of that with a pop-up notification after the exchange has been submitted, in which they will be asked to turn to the support team. We will apply a set of standard procedures to our KYC clients, among which are asking a client to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds;
  • A selfie of the client holding their identification document and a sheet of paper with the date of the exchange and the word “ChangeNOW” written on it.

After ChangeNOW has received the following materials, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service. ChangeNOW reserves the right to submit all the received materials to the legal authorities (Interpol, Europol, and other) in case a corresponding request is received.

Why do we ask for your email?

In order to purchase crypto with USD or EUR, you will need to type in your email address. It is a necessary step for user identification required by our partner, Indacoin. Indacoin sets a limit for customers to 3000 USD/EUR.

To comply with the Indacoin identification regulation, we recommend to use the same email address together with a debit/credit card information for each transaction.

Can I buy cryptocurrency with fiat through ChangeNOW?

Yes, you can buy cryptocurrency with a USD/EUR card. Here is a detailed instruction on how to do that.

Can I make a profit with ChangeNOW?

Yes, you can become a member through our affiliate program and make 0.4% of total turnover. Here is the detailed instruction.

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