자주 묻는 질문AQ

자주 묻는 질문AQ

챈제너우 무엇입니까?

ChangeNOW 는 간편하고 빠르게 접근했다. 등록할 필요가 없습니다, 교환 및 제한값이 없을 것이다. 리불러키지 정직한 위원회 및 교환을 통해 신속하게 처리할 당신꺼에요.

어떻게 높여줍니까 챈제너우 작동합니까?

ChangeNOW 시스템에 통합되어 이상 10 암호 화폐 거래 플랫폼을 포함 Poloniex 및 Bittrex 에습니다. 우리는 또한 작품으로 교환 파트너입니다. 우리가 선택 최고의 환율을 제공 그것은 당신.

왜 사람들이 우리를 믿어요?

ChangeNOW 의 팀이 경험 blockchain 개발합니다. 로 Changenow 플랫폼 사용자가 필요하지 않거나 계정을 만들 개인 정보를 제공합니다. 이것을 피하기 위해 사용자를 식별하거나 금융니다. 우리가 최고의 요금을 제공으로 우리가 사용하는 신뢰할 수 있는 거래 플랫폼.

얼마나 빨리 처리될 것이며 나의 트랜잭션까지?

처리 속도를 범위는 약 20 분, 5 블록에 대한 걸리는 시간을 따라 발생할 수 있는 네트워크. 대부분의 명령이라구요 프로세스 몇 분 안에. 거래되는 경우가 많은 (이상 1 BTC), 조금 더 걸릴 수 처리 용량의 크기에 따라 거래 및 블록.

어디서 매장 내 펀드가?

암호화폐 확인표시를 가지고, 저장하는 데 필요한 그게 어딘가. 다른 운영을 위해 특별히 다른 지갑을 조정됩니다 트랜잭션입니다. 지갑, 웹 애플리케이션 및 기타 지갑을 공식이 있다. 별도의 지갑 각 통화화 해야 합니다. 주소는 고유 지갑은 숫자와 함께 26 명에서 35 자입니다. 보통 이 같은 일이 보입니다: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.

어떻게 지갑을 주니까?

보안상의 이유로 우리는 묻지 않습니다 단축시킵니다 개인 키와 아니예 한다..

For security reasons, we do not ask for your private keys and nobody should.

어떤 수신자입니다 주소는?

매입할 경우 동전 지갑 특정 파일을 전송할지 합니다. 동전은 각각 고유의 하나. 이 주소는 비용을 절감할 수 있는 동전 교환 후 전송되므로 수신자입니다.

어떤 트랜잭션 hash?

고유 식별 코드가 등록되어 있는 각 트랜잭션까지 블록체인 계시한하나님께 하는 해시보Hash (또한 “TX”) 로 불린다). 이 독특한 코드를 오픈 기록이 있는 블록체인 그 유효성을 확인할 수 있습니다.

트랜잭션 취소 방법?

블록체인 작업은 돌이킬 수 없다. 돈이 있으면 누구나 전송되므로 트랜잭션 취소할 수 없습니다. 따라서 돈을 보내기 전에 모든 결제 정보를 면밀히 점검할.

초기 금액이 최종 펀드 금액은 왜 다르다?

트랜잭션 처리 시간이 좀 걸린다. 그러나 시간이 매우 높은 변동성으로 인한 속도는 통화의 환율 모두 긍정적으로 또는 제외어 방향선이 최종 다를 수 있다. 우리가 가장 좋은 교환 작업을 한 순간에 아주 속도를 작성하더라도.

트랜잭션이 완료될 경우 얼마나 걸립니까?

DDoS 공격합니다. 불행하게도,이러한 문제가 일어나시지만 우리는 항상 당신을 도와 행복하고 문제를 해결하기 위해

  • 동전 업데이트합니다. 우리는 클라이언트를 업데이트 및 비활성화 합니다. 곧 우리가 그것을 다시 설정에서,당신은 당신의 돈을 얻을 것이다.
  • 이전에 과부하가 걸렸습니다. 너무 많이 거래되기를 기다리는 포함하여 안전,그리고 당신을 기다릴 수 있습니다,너무합니다. 때때로 당신은 기다릴 필요가 조금 이상.
  • The blockchain is overloaded. Too many transactions are waiting to be included into the blockchain, and yours may wait for its turn, too. Sometimes you might need to wait a little longer.

무엇 최소 금액에 대한 환?

에 대한 제한이 없 암호 화폐 교환에 ChangeNow 니다. 그러나 그 트랜잭션에 대한 수행 할 수수료가 청구에 의해 안전한다. 양 전송해야 하는 충분한 모든 안전 요금.

What is a fixed rate cryptocurrency exchange?

A fixed rate crypto exchange is an exchange performed with the same rate which is displayed to the client at the beginning of an exchange, regardless of the subsequent rate fluctuations.

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

What's the difference between fixed rate flow and standard flow?

During the standard flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no any other fees included.

Because of the rate risks we take, the fixed rate may differ from the standard flow's rate. However, it gives our customers confidence in the amount they will receive.

How does it work?

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

When should I choose the fixed rate flow?

You may choose the fixed rate flow if you want to be certain that the amount of crypto you'll receive will stay the same no matter what. With fixed rate exchanges, our users will enjoy the stability of their exchanges and be safe from sudden rate drops.

ChangeNOW performs certain cryptocurrency exchanges through third-party partner services. What does that mean?

It means exactly that - exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW swaps, however, there are a few things you might want to keep in mind:

  • In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
  • Please be aware that other services that we are partnered with might have KYC policies that are different from ours;
  • However, us carrying out exchanges through third party service does not mean we forfeit our responsibility for the exchange. If you run into any issues during the swap, just let our support team know and we'll help you out in the shortest time possible.

Do I need to register to use ChangeNOW?

With the ChangeNOW cryptocurrency exchange platform users don't need to create accounts: you don't need to register/log in to use ChangeNOW.

However, there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations and platform requirements, we will ask you to provide a scan of your ID document valid in your country and additional information of the funds origin.

KYC/AML explained

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

KYC/AML procedure

ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as , they are informed of that with a pop-up notification after the exchange has been submitted, in which they will be asked to turn to the support team. We will apply a set of standard procedures to our KYC clients, among which are asking a client to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds (a screenshot or a file, but not links);
  • A selfie of the client holding their ID document and a print-out of the note which will be provided by the support team.

After ChangeNOW has received the following materials, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.

Please bear in mind that ChangeNOW reserves the right to submit all the received materials to the legal authorities (Interpol, Europol, and other) in case a corresponding request is received.

Why do we ask for your email?

In order to purchase crypto with USD or EUR, you will need to enter your email address. It is a necessary step for user identification required by our partner, Indacoin. Indacoin sets a limit for customers to 3000 USD/EUR per exchange.

To comply with Indacoin's identification procedure, we recommend to use the same email address together with a debit/credit card’s information for each transaction.

Can I buy cryptocurrency with fiat through ChangeNOW?

Yes, you can buy cryptocurrency with a USD/EUR card. Here is a detailed instruction on how to do that.

Can I make a profit with ChangeNOW?

Yes, you can become a member through our affiliate program and make 0.4% of the funds attracted by you. Here is the detailed instruction.

What is special about BCH/BSV deposits?

During the Bitcoin Cash hard fork the protocol changes have been insignificant and a lot of users haven't split their balances yet. There's a risk that your deposit might be sent to us in both BCH and BSV networks simultaneously. Please make sure your Bitcoin Cash balances are split before making a deposit on ChangeNOW.

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