Update May 2019
Please read these Terms carefully. By accepting these Terms and using our services, you agree to be legally bound by these Terms and all terms incorporated by reference. If you don’t agree with these Terms or any of its Clauses, you shall immediately cease to use our services.
1.1. These Terms regulate relations pertaining to the using of the website https://changenow.io (hereinafter – “Website”).
1.2. The following terminology applies to these Terms:
1.3. These Terms are open and public document. The current effective version of the Terms is located here.
1.4. In these Terms, unless otherwise specified, the words importing the singular include the plural and vice versa, and the words importing gender include all genders.
2.1. Using of the Website constitutes an acceptance and confirmation of your consent to be bound by these Terms, all applicable laws and regulations, and you agree that you are responsible for compliance with and that you are compliant with the applicable laws.
2.2. We provide you with the simple and convenient way to change the Cryptocurrency through the Website.
Please, note that you can change only the Cryptocurrency through the Website. You have no opportunity to trade legal tender (USD, EUR, etc.) for Digital Assets and vice versa using the Website and our services.
2.3. The Website provides non-custodial services, which means that we do not store your Digital Assets on deposits and balances.
2.4. By accepting these Terms and using the Website, you represent and warrant that:
2.5. The Website is accessible 24 hours per day, 7 days per week. However, ChangeNOW reserves the right, without providing notice or compensation, to temporarily suspend the Website or access to the Website in order to carry out work including, but not limited to: updates, maintenance operations and amendments to the servers, etc.
2.6. In order to protect the integrity of the Website, ChangeNOW reserves the right at any time in its sole discretion to block Users who violate these Terms.
3.1. The Users don’t need to create accounts: you don’t need to register or log in to use the Website.
However, ChangeNOW uses an automated risk management system to check all the transactions made by the Users.
3.2. By accepting these Terms you agree to pass through the AML/KYC procedure, which may be applied to you or may be requested by ChangeNOW at any time.
3.3. During the AML/KYC procedure, ChangeNOW reserves the right to request additional information and documents, including but not limited to scan of your ID document valid in your country and additional information of the funds' origin.
3.4. In limited cases (such as to verify your identity in order to pass the AML/KYC procedure), we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedure.
3.5. If you deny to pass through the AML/KYC procedure or don’t provide ChangeNOW with the requested documents and information, ChangeNOW has the right to refuse to execute your transactions (current and future).
3.6. By accepting these Terms, you agree and warrant to provide true, accurate, current and complete information about yourself and take full responsibility for its accuracy, completeness and veracity.
3.7. For more information, read the official ChangeNOW's Rules of Anti-Money Laundering and Combating The Financing Terrorism Compliance Control here.
4.1. By accepting these Terms, you expressly allow ChangeNOW to process your personal data, export your personal data outside of the jurisdiction in which you reside or are located.
5.1. Cryptocurrency and Digital Assets are highly experimental and risky.
5.2. ChangeNOW’s conversion service attempts to provide accurate price and exchange rate information, but this information is highly volatile and can change quickly without Users necessarily being aware of these changes.
5.3. For normal orders, the exchange rate is calculated at the time your payment is accepted. It is important to note that a payment being broadcast to the blockchain network does not constitute an acceptance by ChangeNOW of that payment.
5.4. The ChangeNOW’s interest (the ChangeNOW’s remuneration for the using of its services and the Website) is included in the final rate of the User’s change transactions. You don’t need to pay additional fees directly to the ChangeNOW, unless otherwise provided by these Terms.
5.5. Please, contact the customer support ([email protected]) for more information on exchange rates and prices.
5.6. Taxes. It is your responsibility to determine what, if any, taxes apply to the changes you complete via the Website and our services, and it is your responsibility to report and remit the correct tax to the appropriate tax authority. You agree that ChangeNOW is not responsible for determining whether taxes apply to your exchanges or for collecting, reporting, withholding or remitting any taxes arising from any transactions.
6.1. Cryptocurrency and Digital Assets are, by their nature, generally irreversible, and their exchange rates are highly volatile and transitory. We cannot be responsible for any risk in use of the Website, including but not limited to exchange rate risk and market risk. All sales and transactions after the ChangeNOW exchange are final and amount is non-refundable.
6.2. If an error occurs with a User’s exchange or interface on the User’s side of the transaction, the “Order Status” page on the Website will indicate whether or not the failed exchange will result in a refund of the User’s deposited Digital Asset or the outgoing Digital Asset to which the User was exchanging.
6.3. The Digital Asset deposited by the User can be refunded to the User if the “Order Status” page either:
The rules outlined above do not apply to the cases when the deposits have already been exchanged.
6.4. The outgoing Digital Asset will be sent to the User if the “Order Status” page indicates a successful exchange by displaying “Sent to your wallet” or “Completed”.
6.5. ChangeNOW handle requests from the Users on a case-by-case basis. Any decisions by ChangeNOW with respect to refunds or exchanges are final.
6.6. In case of a positive decision, the Digital Asset will be sent either to the initial address used for the transaction or to the specified refund address.
6.6.1 If a User does not specify the refund address, the Digital Asset will be sent only to the initial transaction address.
6.6.2 In case the transaction was made on a partner’s platform(any other website, application, service, etc. other than ChangeNOW), ChangeNOW is not responsible for the refund procedure. Should this happen, a User must apply for the refund on the partner’s platform where the transaction was made.
6.6.3 In case the Users need to receive the refund to the address different from the initial address and the specified refund address (for the transaction made on www.changeNOW.io or ChangeNOW app), they should file an application to ChangeNOW support service ([email protected]) and undergo the verification procedure.
6.7. Please, note:
ChangeNOW is not responsible for funds that have been sent to these fake phishing sites. It is important that all Users shall verify they are visiting the correct URL (ChangeNOW.io) on their own and search for the security certificate in the URL bar of their browser.
Also, never trust private messages, solicitations or requests for funds from people claiming to be ChangeNOW unless you have verified that it is an official request from a ChangeNOW’s employee.
In case of doubt, contact us directly to verify any messaging. Stay diligent - and please report any phishing scams to our team ([email protected]).
6.8. If there are dramatic changes in the cryptocurrency market, ChangeNOW can not exchange Cryptocurrency on the fixed rate. In this case ChangeNOW shall carry out exchange transactions at the market rate or return the Cryptocurrency to the User at the choice of the latter.
The Parties agree that under “dramatic changes in the cryptocurrency market” they understand the changes in the cryptocurrency rates equal to 3% or higher in any direction.
6.9. If there are any changes in the cryptocurrency market and the User decided to take any advantages of the Website's vulnerability, ChangeNOW can not complete the exchange transactions of such User and shall return him or her the Cryptocurrency.
7.1. You agree to hold harmless and indemnify ChangeNOW from and against any third party claim arising from or in any way related to:
including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs of every kind and nature.
7.2. In such case, Change NOW will provide you with written notice of such claim, suit or action; will provide you the opportunity to control the defense and/or settlement of such claim, suit or action; and will provide you reasonable assistance in such defense or settlement, upon reasonable request and at your expense.
8.1. NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT CHANGENOW’S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW.
8.2. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE AND OUR SERVICE IS AT YOUR SOLE RISK AND THAT THE WEBSITE ABD SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED.
8.3. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CHANGENOW MAKES NO EXPRESS WARRANTIES AND DISCLAIMS ALL IMPLIED WARRANTIES REGARDING THE WEBSITE, SERVICES OR ANY APPLICATIONS OR EXTERNAL SITES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT CORRECTNESS, ACCURACY AND RELIABILITY.
8.4. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, CHANGENOW DO NOT REPRESENT OR WARRANT TO YOU THAT: (A) YOUR USE OF THE WEBSITE AND SERVICES WILL MEET YOUR REQUIREMENTS, (B) YOUR USE OF THE WEBSITE AND SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, (C) DATA PROVIDED THROUGH THE WEBSITE WILL BE ACCURATE OR (D) THE WEBSITE OR ANY CONTENT MADE AVAILABLE ON OR THROUGH THE WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
9.1. SUBJECT TO SECTION 8 ABOVE, YOU UNDERSTAND AND AGREE THAT CHANGENOW SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS, EVEN IF CHANGENOW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.2. SUBJECT TO SECTION 8 ABOVE, YOU AGREE THAT THE AGGREGATE LIABILITY OF THE CHANGENOW TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE WEBSITE OR SERVICES OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE 500 EUR.
9.3. THE FOREGOING LIMITATIONS OF LIABILITY SHALL APPLY WHETHER THE ALLEGED LIABILITY OR LOSSES ARE BASED ON CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANY OTHER BASIS.
10.1. By accessing and using ChangeNOW’s services and the Website, you acknowledge and declare that you are not located in, or are not a citizen or resident of Cuba, Iran, North Korea, Crimea, Sudan, Syria, United States of America (including all USA territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas)), Bangladesh and Bolivia, among with any other country subject to United Nations Security Council Sanctions List and its equivalent.
10.2. ChangeNOW maintains the right to select its markets and jurisdictions to operate in and may restrict or deny its services to certain countries.
10.3. ChangeNOW also maintains the right to use various methods to prevent the use of the Website and its services by the Users listed above. You are to comply with this Section, even if ChangeNOW’s methods to prevent use of its services and the Website are not effective or can be bypassed.
10.4. ChangeNOW may seize any funds from the Users in these jurisdictions and donate them to a charity at ChangeNOW’s sole discretion.
10.5. Use of the Website is void where prohibited by applicable law.
10.6. ChangeNOW has the right to obtain your IP-address. If the IP-address is allocated in the prohibited jurisdiction (Section 10 hereunder), ChangeNOW can deny you the access to the Website and providing services.
11.1. Use of the Website may carry financial risk, and is to be used as an experimental software utility only.
11.2. When accessing or using the Website, you agree that you will not violate any law, contract, intellectual property or other third-party right or commit a tort, and that you are solely responsible for your conduct while using the Website and our services.
11.3. Without limiting the generality of the foregoing, you agree that you will not:
12.1. These Terms shall enter into force for the User since the use of the Website and shall be in force for an indefinite period.
12.2. ChangeNOW reserves the right to suspend your access to the Website for any reason, including but not limited to breaches of these Terms, in its sole and absolute discretion, immediately without prior notice and without liability.
12.3. ChangeNOW reserves the right to terminate or block your access to the Website for any reason, including but not limited to breaches of these Terms, in its sole and absolute discretion, immediately without prior notice and without liability.
12.4. ChangeNOW shall not give reasons of its actions.
12.5. Upon any termination of these Terms, Sections 2 – 11, 14 – 17 shall survive.
13.1. ChangeNOW is constantly changing and improving the Website and its services.
13.2. ChangeNOW has right to add or remove functionalities or features to the Website, or add or create new limits for using the Website and its services at any time.
14.1. These Terms are governed by the laws of the Belize. These Terms are to be treated in all respects as a Belize contract.
14.2. We and you irrevocably and unconditionally submit to the exclusive jurisdiction, venue, and forum of the Belize, and all courts competent to hear appeals therefrom.
15.1. The Website may contain links or submit access to the third parties sites and to the content displayed on such sites which is the result of intellectual activity of the third parties and protected in accordance with the applicable laws. ChangeNOW does not check these sites and the content displayed on them for compliance with the applicable laws. ChangeNOW is not responsible for any information or content displayed on such sites to which the User gets access through the Website, including, any opinions or statements expressed on such third parties sites.
15.2. The User confirms that since the User will pass to the link on the Website to the site of the third party, the relations between the ChangeNOW and the User shall terminate and the ChangeNOW is not responsible for the accuracy of the information displayed on the websites of the third parties, use the services and content of the third parties by the User, the validity of such use and quality of the services and content displayed on the third party’s sites.
16.1. Using the Website does not give you ownership of any intellectual property rights in the Website, any software or the content you access.
16.2. The materials contained in the Website are protected by applicable copyright and trademark laws and treaties.
17.1. ChangeNOW may revise these Terms at any time and without notice to you or third parties. ChangeNOW reserves the right to make any changes retroactive.
17.2. By using the Website, you agree to be bound by the then-current version of these Terms. Herewith continuation of the usage of the Website after making changes or amendments to these Terms means acceptance of the User of such changes or amendments, and therefore the User shall regularly monitor changes in these Terms.
18.1. ChangeNOW may transfer rights and obligations under these Terms to third parties without the additional consent of the User.
18.2. The User is entitled to assign its rights and obligations under these Terms to any third party only with prior written consent of ChangeNOW.
These Terms constitutes the whole agreement between the Parties and supersedes any previous arrangements or agreements between them relating to the transactions contemplated in these Terms.
20.1. If any provision of these Terms is or becomes illegal, invalid or unenforceable in any respect under the law of any relevant jurisdiction, such provision shall be deemed to be severed from these Terms and shall be replaced with one having an effect as close as possible to the deficient provision.
20.2. The remaining provisions of these Terms will remain in full force.
21.1. From time to time, ChangeNOW may need to spend time dealing with issues brought to us by the Users. Where any User’s issue is not caused by our negligence or oversight, we reserve the right to recover reasonable administrative costs spent addressing the User’s issue.
21.2. Except as provided otherwise in these Terms, each Party shall pay its own costs and expenses in connection with the negotiation, preparation and performance of these Terms.
22.1. Nothing in these Terms shall be construed as creating a joint venture, an agency relationship or a legal partnership between Parties.
22.2. ChangeNOW has the right to involve third parties for the fulfillment its obligations.