أسئلة شائعة

أسئلة شائعة

ما هو

هومبادل بسيط و سريع . أنت لا تحتاج إلى التسجيل, و التبادل ليس محدود. سوف نأخذ عمولة صادقة و سرعة معالجة مع تبادلك

كيف يعمل

في أكثر من عشر منصات لتداول الكريبتوكورينسي , بما في ذلك البولونيكس و البيتريكس , و نحن نعمل أيضاً مع شركاء الصرافة. نحن نختار أفضل سعر للصرافة و نقدمه لكم

لماذا الثقة بنا؟

هو فريق من مطورين البلوكشاين ذوو الخبرة. مع المنصة المستخدمون ليسوا بحاجة إلى إنشاء حسابات أو تقديم البيانات الشخصية. و هذا يسمح للمستخدمين تجنب سرقة الهوية و السرقة المالية. نحن نقدم أفضل الأسعار و نحن نستحدم منصات تداول موثوق بها

ما مدى سرعة إنجاز معاملتي؟

تتراوح سرعة إنجاز المعاملة من حوالي خمس إلى عشرون دقيقة, و هذا يتوقف على المدة التي يستغرقها حدوث كتلة في الشبكة, و معظم الطليات تتم خلال دقائق معدودة, و إذا كانت المعاملة كبيرة ( أكثر من 1 بتك) فإن المعالجة قد تستغرق وقتاً أطول قليلاً, و هذا يتوقف على حجم معاملنك و قدرة الكتلة

أين يمكنني حفظ أموالي؟

إذا كنت ترغب بالحصول على كريبتوكيرنسي , تحتاج لحفظه في مكان ما. محافظ مختلفة مصممة خصيصاً للعمليات المختلفة مع المعاملات. هناك محافظ رسمية, محافظ على شبكة الإنترنت و غيرها من التطبيقات. لكل عملة تحتاج لأن تكون محفظة منفصلة. عنوان المحفظة هو مزيج فريد من الأرقام و الحروف من 26 إلى 35 رمزاً. عادةً ما يبدو شيئاً من ذلك القبيل: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC

كيف يمكنني الحصول على عنوان للمحفظة؟

لأسباب أمنية , نحن لا نطلب مفاتيح خاصة بك و لا ينبغي لأي أحد

For security reasons, we do not ask for your private keys and nobody should.

ماهو عنوان المستلم؟

افظ على المفتاح الخاص لنفسك و لا تعرضه ل

ماهي الصفقة المشتركة؟

ظم الطليات تتم خلال دقائق معدودة, و إذا كانت

كيفية إلغاء الصفقة؟

ورين البلوكشاين ذوو الخبرة. مع المنصة المستخدمون ليسوا بحاجة إلى إنشاء حسابات أو تقديم البيانات ا

لماذا يختلف المبلغ النهائي للأموال عن المبلغ الأولي؟

66يستغرق الأمر بعض الوقت لمعالجة المعاملات . و بسبب التقلب الشديد للعملة , تعتبر سرعة الوقت حاسمة, إلا أن سعر الصرف النهائي يمكن أن يختلف سواءً في الإتجاه الإيجابي و السلبي . ما نضمنه هو أفضل سعر في لحظة عملية التبادل.

كم بحاجة من الوقت لإنهاء الصفقة؟

هجمات حجب الخدمة. لسوء الحظ, تحدث هذه المشاكل من وقت لاَخر و لكن نحن دائماً سعداء لمساعدتك و حل أي قضايا

  • تحديثات القطع النقدية. يمكننا تحديث و توقيف بعض القطع النقدية للعميل . ونشغله مرة أخرى , و سوف تحصل على مالك الخاص بك
  • يتم تحميل بلوكتشاين . هناك الكثير من المعاملات في إنتظار أن يتم تضمينها إلى بلوكتشاين, و قد تنتظر دورها أيضاً . في بعض الأحيان سوف تحتاج إلى الإنتظار لفترة أطول قليلاً
  • The blockchain is overloaded. Too many transactions are waiting to be included into the blockchain, and yours may wait for its turn, too. Sometimes you might need to wait a little longer.

ماهو أقل مبلغ للتبادل؟

لا توجد حدود لتبادل كريبتوكرنسي على .و لكن للمعاملة التي يتعين القيام بها, يتم فرض رسوم من قبل بلوكتشاين نفسها. يجب أن يكون المبلغ المرسل كافياً لتغطية جميع رسوم بلوكتشاين

What is a fixed rate cryptocurrency exchange?

A fixed rate crypto exchange is an exchange performed with the same rate which is displayed to the client at the beginning of an exchange, regardless of the subsequent rate fluctuations.

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

What's the difference between fixed rate flow and standard flow?

During the standard flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no any other fees included.

Because of the rate risks we take, the fixed rate may differ from the standard flow's rate. However, it gives our customers confidence in the amount they will receive.

How does it work?

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

When should I choose the fixed rate flow?

You may choose the fixed rate flow if you want to be certain that the amount of crypto you'll receive will stay the same no matter what. With fixed rate exchanges, our users will enjoy the stability of their exchanges and be safe from sudden rate drops.

ChangeNOW performs certain cryptocurrency exchanges through third-party partner services. What does that mean?

It means exactly that - exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW swaps, however, there are a few things you might want to keep in mind:

  • In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
  • Please be aware that other services that we are partnered with might have KYC policies that are different from ours;
  • However, us carrying out exchanges through third party service does not mean we forfeit our responsibility for the exchange. If you run into any issues during the swap, just let our support team know and we'll help you out in the shortest time possible.

Do I need to register to use ChangeNOW?

With the ChangeNOW cryptocurrency exchange platform users don't need to create accounts: you don't need to register/log in to use ChangeNOW.

However, there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations and platform requirements, we will ask you to provide a scan of your ID document valid in your country and additional information of the funds origin.

KYC/AML explained

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

KYC/AML procedure

ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as , they are informed of that with a pop-up notification after the exchange has been submitted, in which they will be asked to turn to the support team. We will apply a set of standard procedures to our KYC clients, among which are asking a client to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds (a screenshot or a file, but not links);
  • A selfie of the client holding their ID document and a print-out of the note which will be provided by the support team.

After ChangeNOW has received the following materials, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.

Please bear in mind that ChangeNOW reserves the right to submit all the received materials to the legal authorities (Interpol, Europol, and other) in case a corresponding request is received.

Why do we ask for your email?

In order to purchase crypto with USD or EUR, you will need to enter your email address. It is a necessary step for user identification required by our partner, Indacoin. Indacoin sets a limit for customers to 3000 USD/EUR per exchange.

To comply with Indacoin's identification procedure, we recommend to use the same email address together with a debit/credit card’s information for each transaction.

Can I buy cryptocurrency with fiat through ChangeNOW?

Yes, you can buy cryptocurrency with a USD/EUR card. Here is a detailed instruction on how to do that.

Can I make a profit with ChangeNOW?

Yes, you can become a member through our affiliate program and make 0.4% of the funds attracted by you. Here is the detailed instruction.

What is special about BCH/BSV deposits?

During the Bitcoin Cash hard fork the protocol changes have been insignificant and a lot of users haven't split their balances yet. There's a risk that your deposit might be sent to us in both BCH and BSV networks simultaneously. Please make sure your Bitcoin Cash balances are split before making a deposit on ChangeNOW.

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