FAQ

FAQ

ChangeNOW nedir?

ChangeNOW basit ve hızlı bir eşanjördür. Kaydolmanız gerekmez ve değişim sınırlamaz. Dürüst bir komisyon alacağız ve sizin için bir değişim sürecini hızla yerine getireceğiz.

ChangeNOW nasıl çalışır?

ChangeNOW sistemi, Poloniex ve bittrex dahil olmak üzere 10'dan fazla kriptocurrency ticaret platformuna entegre edilmiştir. Biz de Exchange ortakları ile çalışıyoruz. Biz en iyi döviz kuru seçin ve size teklif.

Neden güveniyoruz?

ChangeNOW deneyimli blockchain geliştiricilerin bir takımdır. Changenow platformu ile kullanıcılar hesap oluşturmak veya kişisel bilgi sağlamak gerekmez. Bu, kullanıcıların kimlik veya finansal hırsızlık önlemek için sağlar. Biz güvenilir ticaret platformları kullanmak gibi biz en iyi oranları sunuyoruz.

İşlemim ne kadar hızlı işlenir?

İşleme hızı yaklaşık beş ila yirmi dakika arasında değişir, ağa bir blok için ne kadar sürer bağlı olarak. Emirlerin çoğu birkaç dakika içinde işliyor. İşlem büyükse (1'den fazla BTC), işlem boyutu ve blok kapasitesi bağlı işlem biraz daha uzun sürebilir.

Fonlarımı nerede saklarım?

Eğer bir kriptocurrency sahibi olmak istiyorsan, onu bir yere saklamalısın. Farklı cüzdan işlemleri ile farklı işlemler için özel olarak tasarlanmıştır. Resmi cüzdan, web cüzdan ve diğer uygulamalar vardır. Her para birimi için ayrı bir cüzdan olması gerekir. Cüzdan adresi 26-35 karakterden rakam ve harflerin benzersiz bir kombinasyonudur. Genellikle şöyle bir şey görünüyor: 17bkzplb4wn6f347zplbr34ijhzqdufz4zc.

Nasıl bir cüzdan adresi alabilirim?

Güvenlik nedenleriyle, özel anahtarlarınızı sormayız ve kimse bunu yapmamalı.

For security reasons, we will never ask you for your private keys and nobody should.

Alıcı adresi nedir?

Eğer bir jeton almak istiyorsanız, belirli bir cüzdan göndermek gerekir. Her paranın kendine ait bir parası vardır. Alıcı adresi cüzdan, hangi bozuk para transfer sonra.

Işlem karma nedir?

Her hareket blockchain kaydedilir ve hash (olarak da adlandırılır “TX”) adlı kendi benzersiz kimlik kodu vardır. Bu benzersiz kod blockchain açık muhasebe içinde geçerliliğini doğrulamanızı sağlar.

Bir hareketi iptal etme?

Blockchain operasyonları geri döndürülemez. Fonlar gönderilirse, işlem herkes tarafından iptal edilemez. Bu nedenle, para göndermeden önce tüm ödeme ayrıntılarını iyice kontrol edin.

Neden fon son miktarı ilk miktar farklı?

İşlemleri işlemek biraz zaman alır. Döviz yüksek volatilite nedeniyle zaman hızı çok önemlidir, ancak son döviz kuru pozitif veya negatif yönde hem de farklı olabilir. Garanti ettiğimiz şey, değişim operasyonunun yapıldığı anda en iyi fiyattır.

Bir işlemin tamamlanması ne kadar sürer?

DDoS saldırıları. Ne yazık ki, bu tür sorunlar zaman zaman olur ama biz her zaman size yardımcı olmaktan mutluluk duyuyoruz ve herhangi bir sorunları çözmek

  • Coin güncellemeleri. Müşteriyi güncelleyip bozuk paraları devre dışı bırakabiliriz. Geri döner dönmez paranı alacaksın.
  • Blockchain aşırı yüklenmiş. Çok fazla işlem blockchain dahil olmak için bekliyor, ve seninki de onun sırası için bekleyebilir. Bazen biraz daha beklemelisin.
  • The blockchain is overloaded. Too many transactions are waiting to be included into the blockchain, and yours may wait for its turn, too. Sometimes you might have to wait a little longer.

Exchange için en az miktar nedir?

Changenow'da kriptocurrency değişimleri için sınır yoktur. Ancak yapılacak işlem için ücret, blockchain tarafından tahsil edilir. Gönderilen miktarın tüm blockchain ücretlerini karşılamak için yeterli olması gerekir.

What is a fixed rate cryptocurrency exchange?

A fixed rate crypto exchange is an exchange performed at the same rate which is displayed to the client at the beginning of an exchange, regardless of subsequent rate fluctuations.

What's the difference between fixed rate flow and standard flow?

During the standard flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no other fees included.

Because of the rate risks we take, the fixed rate may differ from the standard flow's rate. However, it gives our customers confidence in the amount they will receive.

How does it work?

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

When should I choose the fixed rate flow?

You may choose the fixed rate flow if you would like to be certain that the amount of crypto you'll receive will stay the same, no matter what. With fixed rate exchanges, our users enjoy the stability of their conversions and are safe from sudden rate drops.

ChangeNOW performs certain cryptocurrency exchanges through third-party partner services. What does that mean?

It means exactly that - exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW swaps, however, there are a few things you might want to keep in mind:

  • In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
  • Please be aware that other services that we are partnered with might have KYC policies that are different from ours;
  • However, us carrying out exchanges through third party services does not mean we forfeit our responsibility for the exchange. If you run into any issues during the swap, just let our support team know and we'll help you out in the shortest time possible.

Do I need to register to use ChangeNOW?

In order to be able to use ChangeNOW, customers don't need to create any sort of accounts.

However, there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations, and platform requirements, we will ask you to provide a scan of your ID document valid in your country, as well as some additional information on the funds’ origin.

KYC/AML explained

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

KYC/AML procedure

ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as suspicious, they are informed of that with a pop-up notification after the exchange has been submitted, in which they will be asked to turn to the support team. We will apply a set of standard procedures to our KYC clients, among which are asking a client to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds (a screenshot or a file, but not links);
  • A selfie of the client holding their ID document and a print-out of the note which will be provided by the support team.

After ChangeNOW has received the following materials, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.

Please bear in mind that ChangeNOW reserves the right to submit all the received materials to legal authorities (Interpol, Europol, and others) in case a corresponding request is received. You can read the official ChangeNOW's Rules of Anti-Money Laundering and Combating The Financing Terrorism compliance control here.

Why do we ask for your email?

In order to purchase crypto with USD or EUR, you will need to enter your email address. It is a necessary step for user identification required by our third-party partner, Indacoin. Indacoin sets a limit for customers to 6000 USD/EUR per exchange. The monthly limit for fiat-to-crypto purchases is 30000 USD/EUR per card per month.

To comply with Indacoin's identification procedure, we recommend to use the same email address together with a debit/credit card’s information for each transaction.

Can I buy cryptocurrency with fiat through ChangeNOW?

Yes, you can buy cryptocurrency with a USD/EUR card. This feature is brought to you by our third-party partner service, Indacoin. Here is a detailed instruction on how to purchase cryptocurrency with USD/EUR.

Can I make a profit with ChangeNOW?

Yes, you can join our affiliate program and make 0.4% of the funds attracted by you. Here is the detailed instruction.

What is special about BCH/BSV deposits?

During the Bitcoin Cash hard fork the protocol changes have been insignificant and a lot of users haven't split their balances yet. There's a risk that your deposit might be sent to us in both BCH and BSV networks simultaneously. Please make sure your Bitcoin Cash balances are split before making a deposit on ChangeNOW.

Şimdi dene