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FAQ

• How does ChangeNOW work?

  ChangeNOW is integrated into multiple cryptocurrency trading platforms, including Binance, Bitfinex, HTX, OKEx, and Kucoin. At the moment of the trade, we’ll choose the best exchange rate on the market at any given moment and offer it to you.

• How fast will my transaction be processed?

  The processing speed ranges from about two to twenty minutes, depending on how long it takes for a block to happen in the network. Most orders process in just a few minutes. If the transaction is large (more than 1 BTC or equivalent), processing it may take a little longer, depending on the size of your transaction and the capacity of the block. We boast the highest exchange speeds on the market thanks to our revolutionary trading algorithms.

• How do I get my cryptocurrency wallet address?

  When you decide which crypto coin you would like to acquire, find a reliable wallet. Each cryptocurrency has an official one. When you create a wallet, you automatically get an address and a private key. Keep your private key to yourself and don’t show it to anyone, even if they ask.

  For security reasons, we will never ask you for your private keys and nobody should.

• How long does it take for a transaction to be finished?

  Transactions on ChangeNOW usually take from 5 to 30 minutes. If your transaction takes more time, it may be due to various issues:

  • DDoS attacks. Unfortunately, such problems happen from time to time, but we are always happy to help you and solve any issues;

  • Cryptocurrency updates. We may update the client and disable some coins. As soon as we turn them back on, you will get your funds right away;

  • The blockchain is overloaded. Too many transactions are waiting to be included into the blockchain, and yours may wait for its turn, too. Sometimes you might have to wait a little longer.

• What's the difference between fixed rate flow and classic flow?

  During the classic flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

  Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no other fees included.

  Because of the rate risks we take, the fixed rate may differ from the classic flow's rate. However, it gives our customers confidence in the amount they will receive.

• Can I buy cryptocurrency with fiat through ChangeNOW?

  Yes, you can buy cryptocurrency with a USD/EUR card. This feature is brought to you by our third-party partner service, Simplex.

• What fees are there for purchasing crypto with USD/EUR card on ChangeNOW?

  This feature is brought to you by our partners Guardarian, Simplex, Transak. The network fees are applied as usual depending on the currency.

• What card can I use to buy crypto on ChangeNOW?

  Your card must comply with the requirements of our purchase provider, Simplex: the card must be issued by VISA or MasterCard. It may be a pre-paid (make sure to check if your pre-paid card is eligible for crypto-related purchases). Wire transfers, American Express and Discover cards are not accepted.