FAQ

FAQ

Qu'est-ce que ChangeNOW?

ChangeNOW est un moyen simple et rapide de l'échangeur. Vous n'avez pas besoin de s'inscrire, et l'échange n'aura plus de limites. Nous allons prendre un honnête commission et les traiter rapidement avec un échange pour vous.

Comment ChangeNOW travail?

ChangeNOW système est intégré dans plus de 10 cryptocurrency plateformes de trading, y compris Poloniex et Bittrex. Nous travaillons également avec des partenaires d'échange. Nous choisissons les meilleurs taux de change et l'offrir à vous.

Pourquoi nous faire confiance?

ChangeNOW est une équipe expérimentée de blockchain développeurs. Avec le Changenow plate-forme les utilisateurs n'ont pas besoin de créer des comptes ou fournir d'informations personnelles. Cela permet aux utilisateurs d'éviter l'identification ou le vol financières. Nous offrons les meilleurs taux que nous utilisons fiable plateformes de trading.

Combien de temps ma transaction sera traitée?

La vitesse de traitement varie de cinq à vingt minutes, en fonction de combien de temps il faut pour un bloc de se produire dans le réseau. La plupart des processus des commandes en seulement quelques minutes. Si la transaction est important (plus de 1 BTC), le traitement peut prendre un peu plus de temps, selon la taille de votre transaction et de la capacité du bloc.

Où dois-je ranger mes fonds?

Si vous voulez posséder un cryptocurrency, vous devez le stocker quelque part. Les différents portefeuilles sont spécialement conçues pour les différentes opérations avec les transactions. Il y a de officiel portefeuilles, web, sacs à main et d'autres applications. Pour chaque devise que vous avez besoin d'avoir un porte-monnaie. L'adresse de la pochette est une combinaison unique de chiffres et de lettres de 26 à 35 caractères. Il ressemble généralement à ceci: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4zc.

Comment puis-je obtenir un porte-monnaie adresse?

Lorsque vous décidez de pièce que vous souhaitez acquérir, de trouver un bon porte-monnaie. Chaque pièce a un caractère officiel. Lorsque vous créez un portefeuille, vous obtenez automatiquement une adresse et d'une clé privée. Garder votre clé privée pour vous-même et montrer à tout le monde.

Pour des raisons de sécurité, nous ne demandons pas votre clé privée, et personne ne doit.

Qu'est-ce que l'adresse du destinataire?

Si vous voulez acheter une pièce de monnaie, vous devez l'envoyer à un porte-monnaie. Chaque pièce a son propre. L'adresse du destinataire est votre porte-monnaie, à qui la pièce est transférée après l'échange.

Qu'est-ce que l'opération de hachage?

Chaque transaction est enregistrée dans la blockchain et dispose de son propre code d'identification unique appelé une table de Hachage (aussi appelé “TX”). Ce code unique, vous permet de vérifier sa validité dans le blockchain ouvrir le livre.

Comment faire pour annuler une transaction?

Blockchain opérations sont irréversibles. Si les fonds sont envoyés, la transaction ne peut pas être annulée par n'importe qui. Donc, bien vérifier tous les détails de paiement avant d'envoyer de l'argent.

Pourquoi le montant final de fonds est différente de la quantité initiale?

Il faut un certain temps pour traiter les transactions. En raison de la forte volatilité de la monnaie le temps, la vitesse est essentielle, cependant le taux de change final peut différer à la fois dans la direction positive ou négative. Ce qui nous garantie est le meilleur tarif au moment d'une opération d'échange de.

Combien de temps faut-il pour qu'une opération soit terminée?

Les transactions sur ChangeNow prennent généralement de 5 à 30 minutes. Si votre opération prend plus de temps, il peut être dû à divers problèmes:

  • Les attaques DDoS. Malheureusement, de tels problèmes se produisent de temps en temps, mais nous sommes toujours heureux de vous aider et répondre à toutes vos questions
  • Pièce de monnaie mises à jour. Nous pouvons mettre à jour le client et de désactiver quelques pièces de monnaie. Dès que nous tourner le dos, vous aurez votre argent.
  • Blockchain est surchargé. Le nombre d'opérations sont en attente d'être inclus à la blockchain, et le vôtre peut attendre son tour, trop. Parfois, vous’ll besoin d'attendre un peu plus longtemps.

Quel est le montant minimal pour l'échange?

Il n'y a pas de limites pour cryptocurrency échanges sur ChangeNow. Toutefois, pour que l'opération puisse être réalisée, la redevance est perçue par la blockchain. Le montant envoyé doit être suffisante pour couvrir tous les frais blockchain.

What is a fixed rate exchange?

A fixed rate exchange is an exchange performed with the same rate which is displayed to the client in the beginning of an exchange, regardless of the subsequent rate fluctuations.

How does it work?

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

How is it different from the standard flow?

During the standard flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no any other fees included.

Because of the rate risks we take, the fixed rate may differ from the stardard flow's rate, however, it gives our users confidence in the amount they will receive.

When should I choose fixed rate flow?

You may choose the fixed rate flow if you want to be certain that the amount of crypto you'll receive will stay the same no matter what. With fixed rate exchanges, our users will enjoy the stability of their exchanges and be safe from sudden rate drops.

ChangeNOW performs certain exchanges through third-party partner services. What does that mean?

It means exactly that - exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW swaps, however there are a few things you might want to keep in mind:

  • In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
  • Please be aware that other services that we are partnered with might have KYC policies that are different from ours;
  • However, us carrying out exchanges through third party service does not mean we forfeit our responsibility for the exchange. If you run into any issues during the swap, just let our support team know and we'll help you out in the shortest time possible.

Do I need to register to use ChangeNOW?

With the ChangeNOW platform users don’t need to create accounts: you don't need to register/log in to use ChangeNOW.

However there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations and platform requirements, we will ask you to provide you a scan of your ID document valid in your country and additional information of the funds origin.

KYC/AML explained

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

KYC/AML procedure

ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as , they are informed of that with a pop-up notification after the exchange has been submitted, in which they will be asked to turn to the support team. We will apply a set of standard procedures to our KYC clients, among which are asking a client to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds;
  • A selfie of the client holding their identification document and a sheet of paper with the date of the exchange and the word “ChangeNOW” written on it.

After ChangeNOW has received the following materials, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service. ChangeNOW reserves the right to submit all the received materials to the legal authorities (Interpol, Europol, and other) in case a corresponding request is received.

Why do we ask for your email?

In order to purchase crypto with USD or EUR, you will need to type in your email address. It is a necessary step for user identification required by our partner, Indacoin. Indacoin sets a limit for customers to 3000 USD/EUR.

To comply with the Indacoin identification regulation, we recommend to use the same email address together with a debit/credit card information for each transaction.

Can I buy cryptocurrency with fiat through ChangeNOW?

Yes, you can buy cryptocurrency with a USD/EUR card. Here is a detailed instruction on how to do that.

Can I make a profit with ChangeNOW?

Yes, you can become a member through our affiliate program and make 0.4% of total turnover. Here is the detailed instruction.

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