しばしばされた質問

しばしばされた質問

ChangeNOWは、何ですか?

ChangeNOWは、単純で速い交換器です。あなたは登録する必要はありません、そして、交換には制限がありません。我々は、あなたのために交換で正直な委任と速くプロセスをとります.

どのように、ChangeNOWは働きますか?

プラットホームPoloniexとBittrexを含むを替わっている10以上の潜在通貨に、ChangeNOWシステムは融和します。我々も、交換パートナーと働きます。我々は最高の為替レートを選んで、あなたにそれを提供します.

なぜ我々を信用しますか?

ChangeNOWは、一連の経験豊かなブロックチェーン開発者です。Changenowプラットホームで、ユーザーは口座をつくるか、個人情報を提供する必要はありません。これは、ユーザーが識別または財政的な窃盗を避けるのを許します。信頼できる取引プラットホームを使うように、我々は最高の率を提供します.

どれくらい速く、私の業務は処理されますか?

処理速度はおよそ5から20分にわたります。そして、それがブロックがネットワークで起こるためにどれくらいをするかについて次第です。ちょうど2、3分間の大部分の命令プロセス。業務が大きい(1つ以上のBTC)ならば、処理は少しより長く取るかもしれません。そして、あなたの業務のサイズとブロックの収容力に依存します、.

どこに、私は資金を保存しますか?

潜在通貨を所有したいならば、あなたはそれをどこかに保存する必要があります。異なる財布は、業務で特に異なる活動に合うように変えられます。公式財布、ウェブ財布と他のアプリケーションがあります。通貨ごとに、あなたは別々の財布を持っている必要があります。財布のアドレスは、数の独特の組合せと26からの35文字まで手紙です。それは、通常このような何かに見えます: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.

どのように、私は財布アドレスを得ますか?

セキュリティ理由で、我々はあなたの私有鍵を求めません、そして、誰もそうしてはいけません.

For security reasons, we do not ask for your private keys and nobody should.

受取人アドレスは、何ですか?

コインを買いたいならば、あなたは特定の財布にそれを送る必要があります。各々のコインは、それ自身のものを一つにします。受取人アドレスは、あなたの財布(コインは交換の後移されます)です.

業務ハッシュは、何ですか?

各々の業務にはブロックチェーンで登録されて、それ自身のユニークな識別コードがあります。そして、Hash(“TX”としても照会しました)と呼ばれています。このユニークなコードによって、ブロックチェーン開いた元帳でその有効性を確かめることができます.

どのように、業務をキャンセルするために?

ブロックチェーン活動は元に戻りません。資金が送られるならば、業務は誰によってもキャンセルされることができません。したがって、完全に、お金を送る前に、すべての支払いの詳細をチェックしてください.

なぜ、資金の最終的な額は、最初の量と異なりますか?

業務を処理することはかなりの時間がかかります。どんなに最終的な為替レートが両方ともポジティブであるか否定的な方向において異なることができても、通貨の高い不安定性のために、時間速度は重要です。我々が保証するものは、交換活動のまさしくその瞬間に最高の率です.

業務が終わることは、どれくらいをしますか?

DDoSは攻撃します。残念なことに、そのような問題は時々起こります、しかし、我々は常にあなたを助けて、どんな問題でも解決して満足です

  • コインは更新します。我々はクライアントをアップデートすることができて、若干のコインを働かなくすることができます。我々が背中載ってそれを回すとすぐに、あなたはお金を得ます.
  • ブロックチェーンは負担をかけられすぎます。あまりに多くの業務はbブロックチェーンに含まれるために待っています、そして、また、あなたのものはそのターンを待つかもしれません。時々、あなたはは少しより長く待つ必要があります.
  • The blockchain is overloaded. Too many transactions are waiting to be included into the blockchain, and yours may wait for its turn, too. Sometimes you might need to wait a little longer.

交換のための最小の量は、何ですか?

限度が、ChangeNowの上に潜在通貨交換のためにありません。しかし、遂行される業務のために、料金はブロックチェーン自体によって請求されます。送られる額は、すべてのブロックチェーン料金を賄うのに十分でなければなりません.

What is a fixed rate cryptocurrency exchange?

A fixed rate crypto exchange is an exchange performed with the same rate which is displayed to the client at the beginning of an exchange, regardless of the subsequent rate fluctuations.

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

What's the difference between fixed rate flow and standard flow?

During the standard flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no any other fees included.

Because of the rate risks we take, the fixed rate may differ from the standard flow's rate. However, it gives our customers confidence in the amount they will receive.

How does it work?

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

When should I choose the fixed rate flow?

You may choose the fixed rate flow if you want to be certain that the amount of crypto you'll receive will stay the same no matter what. With fixed rate exchanges, our users will enjoy the stability of their exchanges and be safe from sudden rate drops.

When should I choose the fixed rate flow?

You may choose the fixed rate flow if you want to be certain that the amount of crypto you'll receive will stay the same no matter what. With fixed rate exchanges, our users will enjoy the stability of their exchanges and be safe from sudden rate drops.

ChangeNOW performs certain cryptocurrency exchanges through third-party partner services. What does that mean?

It means exactly that - exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW swaps, however, there are a few things you might want to keep in mind:

  • In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
  • Please be aware that other services that we are partnered with might have KYC policies that are different from ours;
  • However, us carrying out exchanges through third party service does not mean we forfeit our responsibility for the exchange. If you run into any issues during the swap, just let our support team know and we'll help you out in the shortest time possible.

Do I need to register to use ChangeNOW?

With the ChangeNOW cryptocurrency exchange platform users don't need to create accounts: you don't need to register/log in to use ChangeNOW.

However, there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations and platform requirements, we will ask you to provide a scan of your ID document valid in your country and additional information of the funds origin.

KYC/AML explained

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

KYC/AML procedure

ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as , they are informed of that with a pop-up notification after the exchange has been submitted, in which they will be asked to turn to the support team. We will apply a set of standard procedures to our KYC clients, among which are asking a client to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds (a screenshot or a file, but not links);
  • A selfie of the client holding their ID document and a print-out of the note which will be provided by the support team.

After ChangeNOW has received the following materials, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.

Please bear in mind that ChangeNOW reserves the right to submit all the received materials to the legal authorities (Interpol, Europol, and other) in case a corresponding request is received.

Why do we ask for your email?

In order to purchase crypto with USD or EUR, you will need to enter your email address. It is a necessary step for user identification required by our partner, Indacoin. Indacoin sets a limit for customers to 3000 USD/EUR per exchange.

To comply with Indacoin's identification procedure, we recommend to use the same email address together with a debit/credit card’s information for each transaction.

Can I buy cryptocurrency with fiat through ChangeNOW?

Yes, you can buy cryptocurrency with a USD/EUR card. Here is a detailed instruction on how to do that.

Can I make a profit with ChangeNOW?

Yes, you can become a member through our affiliate program and make 0.4% of the funds attracted by you. Here is the detailed instruction.

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