Update January 2019
The following terminology applies to these Terms and Conditions of Use (our “Terms”), the Privacy and Transparency Statement, and any and all other agreements between you and us: “Client,” “Customer,” “User,” “You,” and “Your” refers to you, the person accessing ChangeNOW.io and accepting our Terms. “The Company,” “ChangeNOW,” “Ourselves,” “Website,” “We,” and “Us” collectively refers to the Internet website ChangeNOW.io and to its owners, operators, employees, directors, officers, employees, agents, insurers, suppliers, and attorneys. For the avoidance of any doubt, the contracting parties in our Terms are you and ChangeNOW. “Party” refers to either you or us. In these Terms, unless otherwise specified, words importing the singular include the plural and vice versa and words importing gender include all genders. “Digital asset,” “asset,” “coin,” “cryptocurrency,” “good,” “ledger entry,” “altcoin,” and “token” refer to blockchain-based software ledger data entries.
By using the Website, you represent and warrant that you are:
We reserve the right to terminate your access to ChangeNOW for any reason, including but not limited to breaches of our Terms, in our sole and absolute discretion. Use of ChangeNOW is void where prohibited by applicable law.
Our Website provides non-custodial services, which means that we do not store your crypto assets on deposits and balances. In limited cases such as e.g. to verify your identity in order to pass the AML/KYC procedure, we reserve the right to freeze your Exchange for any period of time necessary to complete the investigation and KYC procedure.
You hereby understand and acknowledge that any delays are possible. You indemnify and hold us harmless against any claims, demands or damages, whether direct, indirect, consequential or special, or any other damages of any kind, included, but not limited to, loss of use, loss of profit or loss of data, whether in action or in contract, included, but not limited to negligence or otherwise, arising out of or in any way connected with the exchange delay, whether originated from our fault or not.
By accessing the website, you agree to be bound by our Terms, all applicable laws and regulations, and you agree that you are responsible for compliance with—and that you are compliant with—applicable law. If you do not agree with any of our Terms, you are prohibited from using or accessing the Website; your only recourse is to stop using the Website. Any use of the Website is your deemed acceptance of our Terms as they may be modified and amended from time to time. The materials contained in the Website are protected by applicable copyright and trademark laws and treaties. You should check back often in case our Terms undergo changes.
By accepting our Terms, you expressly allow us to export data outside of the jurisdiction in which you reside or are located when you access ChangeNOW.
For more information, read the official ChangeNOW's Rules of Anti-Money Laundering and Combating The Financing Terrorism compliance control here.
Use of ChangeNOW may carry financial risk, and is to be used as an experimental software utility only. In no event shall ChangeNOW be liable or responsible for any damages, claims, applications, losses, injuries, delays, accidents, costs, business interruption costs, or other expenses (including, without limitation, attorneys’ fees or the costs of any claim or suit), nor for any incidental, direct, indirect, general, special, punitive, exemplary, or consequential damages, loss of goodwill or business profits, loss of cryptocurrency or digital assets, work stoppage, data loss, computer failure or malfunction, or any other commercial or other losses directly or indirectly arising out of or related to: our Terms; the Privacy and Transparency Statement; any service of ChangeNOW; the use of ChangeNOW; any use of your digital assets or cryptocurrency on ChangeNOW by any other party not authorized by you (collectively, all of the foregoing items shall be referred to herein as “Losses”). ChangeNOW is hereby released by you from liability for any and all Losses. We disclaim any and all warranties or guarantees, including any warranty of merchantability and warranty of fitness for any particular purpose. The foregoing limitations of liability shall apply whether the alleged liability or Losses are based on contract, negligence, tort, strict liability, or any other basis, even if ChangeNOW has been advised of or should have known of the possibility of such losses and damages, and without regard to the success or effectiveness of other remedies.
Notwithstanding anything else in our Terms, in no event shall the combined aggregate liability of ChangeNOW for any Loss hereunder exceed 50 EUR.
Cryptocurrency and digital assets are highly experimental and risky. ChangeNOW’s conversion service attempts to provide accurate price and exchange rate information, but this information is highly volatile and can change quickly without users necessarily being aware of these changes.
For normal orders, the exchange rate you receive is calculated at the time your payment is accepted. Due to varying security between blockchains, your payment is typically considered “accepted” at six blocks confirmation. It is important to note that a payment being broadcast to the blockchain network does not constitute an acceptance by ChangeNOW of that payment.
Please contact customer support for more information on exchange rates.
Returns and Refund Policy: Cryptocurrencies, tokens, and digital assets are, by their nature, generally irreversible, and their exchange rates are highly volatile and transitory. We cannot be responsible for any risk in use of the Website, including but not limited to exchange rate risk and market risk. All sales after a ChangeNOW exchange are final.
If an error occurs with a user’s exchange or interface on the user’s side of the transaction, the “Order Status” page on the Website will indicate whether or not the failed exchange will result in a refund of the user’s deposited asset or the outgoing asset to which the user was exchanging.
The asset deposited by the user will be refunded to the user if the “Order Status” page either:
The outgoing asset will be exchanged and sent to the user if the “Order Status” page indicates a successful exchange by displaying “Done” or “Completed”
ChangeNOW handle requests from users on a case-by -case basis. Any decisions by ChangeNOW with respect to refunds or exchanges are final.
WARNING: There are fake websites pretending to be ChangeNOW (aka "phishing scams"). They use a misspelled URL that looks like "changenow.io" in order to trick users into sending them funds. DO NOT USE ANY SERVICE THAT ISN'T EXACTLY LOCATED AT THE DOMAIN: "ChangeNOW.io" ChangeNOW is not responsible for funds that have been sent to these fake ChangeNOW phishing sites. It is important that all users verify they are visiting the correct URL (ChangeNOW.io) and search for the security certificate in the URL bar of their browser.
Also, never trust private messages, solicitations, or requests for funds from people claiming to be ChangeNOW unless you have verified that it is an official request from a company employee.
When in doubt, contact us directly to verify any messaging. Stay diligent - and please report any phishing scams to our team ([email protected]).
Governing Law Our Terms are governed by the laws of the Belize, and any and all laws applicable therein. Our Terms are to be treated in all respects as a Belize contract. We and you irrevocably and unconditionally attorn to the non-exclusive jurisdiction, venue, and forum of the Belize, and all courts competent to hear appeals therefrom.
By accessing and using ChangeNOW, you acknowledge and declare that you are not located in, or a citizen or resident of Cuba, Iran, North Korea, Crimea, Sudan, Syria, United States of America (including all USA territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas), Bangladesh and Bolivia, among with any other country subject to United Nations Security Council Sanctions List and its equivalent. ChangeNOW maintains the right to select its markets and jurisdictions to operate in and may restrict or deny its services to certain countries. ChangeNOW’s also maintains the right to use various methods to prevent the use of the Services by the users listed above. You are to comply with this Section, even if ChangeNOW’s methods to prevent use of the Services are not effective or can be bypassed.
ChangeNOW may seize any funds from Users in these jurisdictions and donate them to a charity at ChangeNOW’s sole discretion. By accessing this site or any services therein, you represent and warrant that you are not physically located in these prohibited jurisdictions.
ChangeNOW and all its services may be used only as a mechanism of software ledger entry translation between the User and ChangeNOW. You are prohibited from using ChangeNOW for the purpose of translating ledger entries with other parties, with the exception of explicit payment for goods and services.
You are under no circumstances to consciously abuse market instabilities or any vulnerabilities discovered by you or other parties. In the case of users and/or services attempting to consciously exploit unstable market conditions or any vulnerabilities present, ChangeNOW reserves the right to stop such malicious exchanges and perform a refund at its own discretion shortly thereafter.
ChangeNOW may revise our Terms at any time and without notice to you or third parties. By using the Website, you agree to be bound by the then-current version of our Terms. We reserve the right to make any changes retroactive.
From time to time, we may need to spend time dealing with issues brought to us by customers. Where any customer issue is not caused by our negligence or oversight, we reserve the right to recover reasonable administrative costs spent addressing the customer issue.