常见问题解答

常见问题解答

何谓 ChangeNOW?

ChangeNOW是一个简单而快速的换热器。 你不需要注册,并交流不会有任何限制。 我们将诚实委员会和快速处理以换取你。

如何 ChangeNOW 工作?

该ChangeNOW系统集成到超过10密货币交易平台,包括Poloniex和Bittrex的。 我们还与交流的合作伙伴。 我们选择最好的汇率,并提供给你。

为何信任我们?

ChangeNOW 是一个团队阻欽经验丰富的开发人员。 随着常諾平台用户根本 不需要创建帐户或提供个人信息。 这允许用户或金融避免身份被盗。 我们提供的最佳费率为我们使用可靠的交易平台。

速度有多快我交易处理?

在处理速度从大约 5 到 20 分钟,取决于要多长时间一块发生在网络中。 大部分订单过程在短短几分钟的时间。 如果事务被大型(超过 1 BTC )、加工中可能需要更长的时间,不同的大小事务和能力的区块。

存放在哪里我的资金?

如果你想拥有一个 i2p 匿名站点,你需要将它的地方。 不同的钱包是专门针对不同业务的交易。 有正式的钱包、钱包和其他 网 应用程序。 每种货币的你需要有一个单独的钱包。 地址的钱包是一种独特的数字和字母的组合从 26 至 35 个字符。 它通常看起来有点像这样: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.

我怎么找到钱包地址吗?

当你决定的硬币要获取、找到一个可靠的钱包。 任何事物都有一个官方语言。 当您创建一个钱包,您可自动获得一个地址和一个私钥。 保持你的私钥给你自己,不要让任何人看.

为安全起见,我们不想知道您的专用密钥和没人应。

是收件人地址?

如果你想买一个硬币,你需要把它放在一个特定的钱包。 任何事物都有它自己一个人。 收件人地址是你的钱包里的硬币是转移后的交流。

是怎样的交易的哈希?

每次交易的注册在区块链并有自己独特的识别代码,称为哈希(也称为"德克萨斯州"). 这种独特代码,可以验证其效力的区块链开放的分类帐。

如何取消一个交易?

区块链的运作是不可逆转的。 如果资金被送,交易就不能取消的任何人。 因此,彻底检查所有的付款细节之前,发送的金钱。

为什么最终的资金数额是不同的初始金额?

它需要一些时间来处理交易。 由于高波动性的货币时的速度是至关重要的,但是最终的汇率可以不同,都积极或消极的方向。 我们保证是最好的比率在非常时刻的交流操作。

需要多长时间对于交易完成吗?

交易在ChangeNow通常需要5分钟至30分钟。 如果你的交易需要更多的时间,这可能是由于各种各样的问题:

  • DDoS攻击。 不幸的是,这些问题时发生但我们总是乐于帮助你解决任何问题
  • 硬币的更新。 我们可以更新客户和禁止一些硬币。 只要我们把它找回来,你会得到你的钱。
  • 区块链是超载。 太多的交易是在等待所包括的区块链,你可能会等待它的转动,也是。 有时你只需要等待更长的时间。

什么是最小的数额为交换?

没有限制常諾 匿名站点交换意见。 但对交易进行的收费由ChangeNow阻欽本。 发送的数量必须足够支付阻欽所有的费用。

What is a fixed rate exchange?

A fixed rate exchange is an exchange performed with the same rate which is displayed to the client in the beginning of an exchange, regardless of the subsequent rate fluctuations.

How does it work?

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

How is it different from the standard flow?

During the standard flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no any other fees included.

Because of the rate risks we take, the fixed rate may differ from the stardard flow's rate, however, it gives our users confidence in the amount they will receive.

When should I choose fixed rate flow?

You may choose the fixed rate flow if you want to be certain that the amount of crypto you'll receive will stay the same no matter what. With fixed rate exchanges, our users will enjoy the stability of their exchanges and be safe from sudden rate drops.

ChangeNOW performs certain exchanges through third-party partner services. What does that mean?

It means exactly that - exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW swaps, however there are a few things you might want to keep in mind:

  • In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
  • Please be aware that other services that we are partnered with might have KYC policies that are different from ours;
  • However, us carrying out exchanges through third party service does not mean we forfeit our responsibility for the exchange. If you run into any issues during the swap, just let our support team know and we'll help you out in the shortest time possible.

Do I need to register to use ChangeNOW?

With the ChangeNOW platform users don’t need to create accounts: you don't need to register/log in to use ChangeNOW.

However there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations and platform requirements, we will ask you to provide you a scan of your ID document valid in your country and additional information of the funds origin.

KYC/AML explained

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

KYC/AML procedure

ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as , they are informed of that with a pop-up notification after the exchange has been submitted, in which they will be asked to turn to the support team. We will apply a set of standard procedures to our KYC clients, among which are asking a client to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds;
  • A selfie of the client holding their identification document and a sheet of paper with the date of the exchange and the word “ChangeNOW” written on it.

After ChangeNOW has received the following materials, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service. ChangeNOW reserves the right to submit all the received materials to the legal authorities (Interpol, Europol, and other) in case a corresponding request is received.

Why do we ask for your email?

In order to purchase crypto with USD or EUR, you will need to type in your email address. It is a necessary step for user identification required by our partner, Indacoin. Indacoin sets a limit for customers to 3000 USD/EUR.

To comply with the Indacoin identification regulation, we recommend to use the same email address together with a debit/credit card information for each transaction.

Can I buy cryptocurrency with fiat through ChangeNOW?

Yes, you can buy cryptocurrency with a USD/EUR card. Here is a detailed instruction on how to do that.

Can I make a profit with ChangeNOW?

Yes, you can become a member through our affiliate program and make 0.4% of total turnover. Here is the detailed instruction.

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