Ofte stillede spørgsmål

Ofte stillede spørgsmål

Hvad er ChangeNOW?

ChangeNOW er en enkel og hurtig varmeveksler. Du behøver ikke at registrere, og den udveksling, der har ingen grænser. Vi' ll tage en ærlig kommissionen og hurtigt proces med en exchange for dig.

Hvordan virker ChangeNOW?

Den ChangeNOW system er integreret i flere end 10 kryptovaluta handelsplatforme, herunder Poloniex og Bittrex. Vi arbejder også med exchange partnere. Vi vælger de bedste kurs og tilbyder det til dig.

Hvorfor har tillid til os?

ChangeNOW er et team af erfarne blockchain-udviklere. Med Changenow-platformen behøver brugerne ikke at oprette konti eller give personlige oplysninger. Dette giver brugerne mulighed for at undgå identifikation eller økonomisk tyveri. Vi tilbyder de bedste priser, da vi bruger pålidelige handelsplatforme.

Hvor hurtigt bliver min transaktion behandles?

Behandling hastighed varierer fra cirka fem til tyve minutter, afhængigt af hvor lang tid det tager for en blok til at ske i netværket. De fleste ordrer proces i blot et par minutter. Hvis transaktionen er stort (mere end 1 BTC), behandling kan tage lidt længere tid, afhængigt af størrelsen af din transaktion og kapacitet blok.

Hvor skal jeg opbevare mine penge?

Hvis du ønsker at eje et kryptovaluta, er du nødt til at gemme det et andet sted. Forskellige tegnebøger er skræddersyet til forskellige operationer med transaktioner. Der er officielle tegnebøger, web punge og andre applikationer. For hver valuta du skal have en separat konto. Adresse wallet er en unik kombination af tal og bogstaver fra 26 til 35 tegn. Det er normalt ser noget som dette: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.

Hvordan får jeg en tegnebog adresse?

Når du beslutter dig for, hvilken mønt, du ønsker at erhverve, finde en pålidelig tegnebog. Hver coin har en officiel side. Når du opretter en konto, er du automatisk få en adresse og en privat nøgle. Opbevar din private nøgle til dig selv og ikke vise det til nogen.

Af sikkerhedsmæssige årsager, vi beder ikke om dine private nøgler og ingen skal.

Hvad er modtagerens adresse?

Hvis du ønsker at købe en mønt, du er nødt til at sende den til en bestemt konto. Hver mønt har sin egen. Modtageradressen er din tegnebog, som mønten er overført efter udveksling.

Hvad er transaktionens hash?

Hver enkelt transaktion er registreret i blokkæden og har sin egen unikke identifikationskode, der kaldes en Hash (også omtalt som " TX "). Dette unikke kode giver dig mulighed for at kontrollere dens gyldighed i blokkæden åbne ledger.

Hvordan til at annullere en handel?

Blokkæden operationer, der er irreversible. Hvis de midler, der sendes, er transaktionen ikke annulleres af nogen. Derfor grundigt tjek alle oplysninger om betaling, før du sender penge.

Hvorfor det endelige beløb, der er forskellige fra det oprindelige beløb?

Det tager noget tid at behandle transaktioner. På grund af høj volatilitet af den valuta, den tid, hastighed, der er afgørende, men den endelige kurs kan være forskellig både i positiv eller negativ retning. Hvad vi garanterer den bedste pris på netop det tidspunkt af en udveksling drift.

Hvor lang tid tager det for en transaktion for at være færdig?

De transaktioner, der på ChangeNow normalt tage fra 5 til 30 minutter. Hvis din transaktion tager mere tid, det kan være på grund af forskellige spørgsmål:

  • DDoS-angreb. Desværre, sådanne problemer ske fra tid til anden, men vi er altid happt til at hjælpe dig og løse eventuelle problemer
  • Mønt opdateringer. Vi kan opdatere klienten og deaktivere nogle mønter. Så snart vi tænder for den igen-på, vil du få dine penge.
  • Den blokkæden er overbelastet. Alt for mange transaktioner, der venter på at blive medtaget til blokkæden, og jeres kan vente på sin tur, også. Nogle gange vil du nødt til at vente lidt længere.

Hvad er den minimale mængde for udveksling?

Der er ingen grænser for kryptovaluta udvekslinger om ChangeNow. Men for den transaktion, der skal udføres, for det gebyr, der opkræves af blokkæden selv. Den mængde, der sendes, skal være tilstrækkelige til at dække alle de blokkæden gebyrer.

What is a fixed rate exchange?

A fixed rate exchange is an exchange performed with the same rate which is displayed to the client in the beginning of an exchange, regardless of the subsequent rate fluctuations.

How does it work?

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

How is it different from the standard flow?

During the standard flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no any other fees included.

Because of the rate risks we take, the fixed rate may differ from the stardard flow's rate, however, it gives our users confidence in the amount they will receive.

When should I choose fixed rate flow?

You may choose the fixed rate flow if you want to be certain that the amount of crypto you'll receive will stay the same no matter what. With fixed rate exchanges, our users will enjoy the stability of their exchanges and be safe from sudden rate drops.

ChangeNOW performs certain exchanges through third-party partner services. What does that mean?

It means exactly that - exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW swaps, however there are a few things you might want to keep in mind:

  • In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
  • Please be aware that other services that we are partnered with might have KYC policies that are different from ours;
  • However, us carrying out exchanges through third party service does not mean we forfeit our responsibility for the exchange. If you run into any issues during the swap, just let our support team know and we'll help you out in the shortest time possible.

Do I need to register to use ChangeNOW?

With the ChangeNOW platform users don’t need to create accounts: you don't need to register/log in to use ChangeNOW.

However there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations and platform requirements, we will ask you to provide you a scan of your ID document valid in your country and additional information of the funds origin.

KYC/AML explained

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

KYC/AML procedure

ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as , they are informed of that with a pop-up notification after the exchange has been submitted, in which they will be asked to turn to the support team. We will apply a set of standard procedures to our KYC clients, among which are asking a client to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds;
  • A selfie of the client holding their identification document and a sheet of paper with the date of the exchange and the word “ChangeNOW” written on it.

After ChangeNOW has received the following materials, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service. ChangeNOW reserves the right to submit all the received materials to the legal authorities (Interpol, Europol, and other) in case a corresponding request is received.

Why do we ask for your email?

In order to purchase crypto with USD or EUR, you will need to type in your email address. It is a necessary step for user identification required by our partner, Indacoin. Indacoin sets a limit for customers to 3000 USD/EUR.

To comply with the Indacoin identification regulation, we recommend to use the same email address together with a debit/credit card information for each transaction.

Can I buy cryptocurrency with fiat through ChangeNOW?

Yes, you can buy cryptocurrency with a USD/EUR card. Here is a detailed instruction on how to do that.

Can I make a profit with ChangeNOW?

Yes, you can become a member through our affiliate program and make 0.4% of total turnover. Here is the detailed instruction.

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