Terms of Use

(hereinafter – “Terms”)

Update February 2020

Please read these Terms carefully. By accepting these Terms and using our services, you agree to be legally bound by these Terms and all terms incorporated by reference. If you don’t agree with these Terms or any of its Clauses, you shall immediately cease to use our services.

1. General Provisions

1.1. These Terms regulate relations pertaining to the using of the website (hereinafter – “Website”).

1.2. The following terminology applies to these Terms:

  • “User”, “You” and “Your” refers to you, the natural person (individual) accessing the Website, using our services through the Website and accepting these Terms.
  • “ChangeNOW”, “Ourselves”, “We” and “Us” refers to the company CHANGENOW INTERNATIONAL LTD., duly organized under the laws of Seychelles.
  • “Party” refers to either you or us. For the avoidance of any doubt, the contracting Parties under these Terms are you and ChangeNOW.
  • “Digital Asset”, “Cryptocurrency” refer to blockchain-based software ledger data entries.

1.3. These Terms are open and public document. The current effective version of the Terms is located here.

1.4. In these Terms, unless otherwise specified, the words importing the singular include the plural and vice versa, and the words importing gender include all genders.

2. Using of Services

2.1. Using of the Website constitutes an acceptance and confirmation of your consent to be bound by these Terms, all applicable laws and regulations, and you agree that you are responsible for compliance with and that you are compliant with the applicable laws.

2.2. We provide you with the simple and convenient way to change the Cryptocurrency through the Website.
Please, note that you can change only the Cryptocurrency through the Website. You have no opportunity to trade legal tender (USD, EUR, etc.) for Digital Assets and vice versa using the Website and our services.

2.3. The Website provides non-custodial services, which means that we do not store your Digital Assets on deposits and balances.

2.4. By accepting these Terms and using the Website, you represent and warrant that:

  • you are at least 18 years old and have full capacity to contract under the applicable law;
  • are not located in, under the control of, or a national or resident of the prohibited jurisdictions (Section 10 hereunder);
  • you are only transacting on the Website with legally-obtained funds that rightfully belong to you;
  • you have not previously been suspended or removed from using the Website and our services;
  • you are not furthering, performing, undertaking, engaging in, aiding or abetting any unlawful activity through your relationship with us or through your use of the Website and our services;
  • you are comporting with and obeying these Terms and all applicable laws;
  • you shall use the Website and our services only for the purposes related to personal non-commercial use and you do not represent any third party;
  • you understand that engaging in the change of the Cryptocurrency may be risky;
  • you acknowledge and agree that ChangeNOW is not acting as your broker, intermediary, agent or advisor or in any fiduciary capacity, and no communication or information provided to you by ChangeNOW shall be considered or construed as advice;
  • you shall not mislead other Users and third parties during using the Website;
  • you will not take any action aimed solely at causing damage to ChangeNOW or other third parties;
  • you shall not reverse engineer, decompile or otherwise disassemble the Website or any ChangeNOW’s software;
  • recognizing the international nature of the Internet, you accept all responsibility for compliance with all local laws and regulations relating to your actions in the network;
  • you agree and consent to receive electronically all communications, agreements, documents, receipts, notices and disclosures that ChangeNOW provides in connection with your use of the Website and our services;
  • you understand and acknowledge that any delays in services are possible;
  • you shall not use proxy and VPN or other software for concealing your IP-address.

2.5. The Website is accessible 24 hours per day, 7 days per week. However, ChangeNOW reserves the right, without providing notice or compensation, to temporarily suspend the Website or access to the Website in order to carry out work including, but not limited to: updates, maintenance operations and amendments to the servers, etc.

2.6. In order to protect the integrity of the Website, ChangeNOW reserves the right at any time in its sole discretion to block Users who violate these Terms.

3. AML/KYC Procedure

3.1. The Users don’t need to create accounts: you don’t need to register or log in to use the Website.
However, ChangeNOW uses an automated risk management system to check all the transactions made by the Users.

3.2. By accepting these Terms you agree to pass through the AML/KYC procedure, which may be applied to you or may be requested by ChangeNOW at any time.

3.3. During the AML/KYC procedure, ChangeNOW reserves the right to request additional information and documents, including but not limited to scan of your ID document valid in your country and additional information of the funds' origin.

3.4. In limited cases (such as to verify your identity in order to pass the AML/KYC procedure), we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedure.

3.5. If you deny to pass through the AML/KYC procedure or don’t provide ChangeNOW with the requested documents and information, ChangeNOW has the right to refuse to execute your transactions (current and future).

3.6. By accepting these Terms, you agree and warrant to provide true, accurate, current and complete information about yourself and take full responsibility for its accuracy, completeness and veracity.

3.7. For more information, read the official ChangeNOW's Rules of Anti-Money Laundering and Combating The Financing Terrorism Compliance Control here.

4. Personal Data

4.1. By accepting these Terms, you expressly allow ChangeNOW to process your personal data, export your personal data outside of the jurisdiction in which you reside or are located.

4.2. For more information, read the official ChangeNOW's Privacy Policy here.

5. Prices, Exchange Rates and Confirmations

5.1. Cryptocurrency and Digital Assets are highly experimental and risky.

5.2. ChangeNOW’s conversion service attempts to provide accurate price and exchange rate information, but this information is highly volatile and can change quickly without Users necessarily being aware of these changes.

5.3. For normal orders, the exchange rate is calculated at the time your payment is accepted. It is important to note that a payment being broadcast to the blockchain network does not constitute an acceptance by ChangeNOW of that payment.

5.4. The ChangeNOW’s interest (the ChangeNOW’s remuneration for the using of its services and the Website) is included in the final rate of the User’s change transactions. You don’t need to pay additional fees directly to the ChangeNOW, unless otherwise provided by these Terms.

5.5. Please, contact the customer support ([email protected]) for more information on exchange rates and prices.

5.6. Taxes. It is your responsibility to determine what, if any, taxes apply to the changes you complete via the Website and our services, and it is your responsibility to report and remit the correct tax to the appropriate tax authority. You agree that ChangeNOW is not responsible for determining whether taxes apply to your exchanges or for collecting, reporting, withholding or remitting any taxes arising from any transactions.

6. Returns and Refund Policy

6.1. Cryptocurrency and Digital Assets are, by their nature, generally irreversible, and their exchange rates are highly volatile and transitory. We cannot be responsible for any risk in use of the Website, including but not limited to exchange rate risk and market risk. All sales and transactions after the ChangeNOW exchange are final and amount is non-refundable.

6.2. If an error occurs with a User’s exchange or interface on the User’s side of the transaction, the “Order Status” page on the Website will indicate whether or not the failed exchange will result in a refund of the User’s deposited Digital Asset or the outgoing Digital Asset to which the User was exchanging.

6.3. The Digital Asset deposited by the User can be refunded to the User if the “Order Status” page either:

  • indicates the exchange failed by displaying “failed” message; or,
  • indicates the exchange got stuck in “Awaiting payment” or “Ready for exchange” stages.

The rules outlined above do not apply to the cases when the deposits have already been exchanged.

6.4. The outgoing Digital Asset will be sent to the User if the “Order Status” page indicates a successful exchange by displaying “Sent to your wallet” or “Completed”.

6.5. ChangeNOW handle requests from the Users on a case-by-case basis. Any decisions by ChangeNOW with respect to refunds or exchanges are final.

6.6. In case of a positive decision, the Digital Asset will be sent either to the initial address used for the transaction or to the specified refund address.

6.6.1 If a User does not specify the refund address, the Digital Asset will be sent only to the initial transaction address.

6.6.2 In case the transaction was made on a partner’s platform(any other website, application, service, etc. other than ChangeNOW), ChangeNOW is not responsible for the refund procedure. Should this happen, a User must apply for the refund on the partner’s platform where the transaction was made.

6.6.3 In case the Users need to receive the refund to the address different from the initial address and the specified refund address (for the transaction made or ChangeNOW app), they should file an application to ChangeNOW support service ([email protected]) and undergo the verification procedure.

6.7. Please, note:

  • All transactions from ChangeNOW to the User’s outgoing Digital Asset wallet shall be subject to all posted fees, including but not limited to miner fees.
  • The Digital Assets extraction process can take up to twenty (20) business days. If the User wishes to expedite this process, additional charges may apply.
  • Unsupported Digital Assets that are deposited into our system to unrelated wallets cannot be extracted or returned. ChangeNOW reserves the right to handle this on a case-by-case basis. Any decisions by ChangeNOW with respect to such Digital Assets being deposited when no longer supported are final.
  • Transactions below the minimum limits determined on the Website can not be completed or refunded.
  • When the User provides a destination address, this is the only address that output funds can be sent to. Any decisions by ChangeNOW with respect to refunds in these circumstances are final.
  • ChangeNOW only accepts one (1) deposit per transaction ID (TXID). If your funds are deposited in a TXID with more than one (1) deposit, you will need to contact support to receive a refund. The exchange rate will not be honored and your exchange cannot be completed.
  • WARNING: There are fake websites pretending to be ChangeNOW’s Website (aka “phishing scams”). They use a misspelled URL that looks like “” in order to trick the Users into sending them funds. DO NOT USE ANY SERVICE THAT ISN'T EXACTLY LOCATED AT THE DOMAIN: “”.

ChangeNOW is not responsible for funds that have been sent to these fake phishing sites. It is important that all Users shall verify they are visiting the correct URL ( on their own and search for the security certificate in the URL bar of their browser.

Also, never trust private messages, solicitations or requests for funds from people claiming to be ChangeNOW unless you have verified that it is an official request from a ChangeNOW’s employee.

In case of doubt, contact us directly to verify any messaging. Stay diligent - and please report any phishing scams to our team ([email protected]).

6.8. If there are dramatic changes in the cryptocurrency market, ChangeNOW can not exchange Cryptocurrency on the fixed rate. In this case ChangeNOW shall carry out exchange transactions at the market rate or return the Cryptocurrency to the User at the choice of the latter.
The Parties agree that under “dra