1.1. "Premium Lounge" means a user account (‘ChangeNOW Account’, hereinafter ‘Account’) that is created at ChangeNOW website to access premium features including but not limited to cashback, loans, broker options.
1.2. To create an account with ChangeNOW a user shall provide an accurate email, which actually belongs to a user. Access to the services provided by Premium Lounge is not possible without email verification.
1.3. By creating an account a user agrees that they shall:
1.3.1. maintain the security of the Account and promptly notify ChangeNOW if a user discovers any suspicious activity related to the Account;
1.3.2. take responsibility for all activities that occur from the Account;
1.4. From time to time ChangeNOW may use third parties’ facilities for offering exchange services to users. In particular, an informational aggregator for comparison of exchange rates offered by third-party virtual currencies exchangers Swapzone (“Swapzone”). Via Swapzone users can enter into exchange transactions with third parties.
ChangeNOW has no control over third-party exchanger’s services and can not verify their compliance with all applicable laws, rules and regulations, and licensing requirements. ChangeNOW in no situation can be recognized as responsible if these third parties or Swapzone are found to be in non-compliance with applicable laws, rules, and regulations as well as official licensing requirements. All claims and concerns with this respect shall be directed to Swapzone or virtual currency exchangers directly.
1.5. ChangeNOW does not provide custodial services, which means that it is not possible to store crypto assets in the Account.
1.6. It is expressly forbidden to place the Account at the disposal of third parties and to disclose access details to third parties.
1.7. We reserve the right to modify, suspend or discontinue individual services and/or sections of the Account, or all of them, at any time and without prior notice, in whole or in part. We reserve further right to limit or deny access to individual or all services, without prior notice at any time.
1.8. By default, there is no identity verification inside the Account, and it is not required to pass the KYC procedure.
1.8.1. A user has an opportunity to pass the KYC procedure for their own purpose.
1.8.2. Verification is carried out through a third-party service, our KYC provider called SumSub. You guarantee that the information you provide to us for identity verification is reliable and accurate.
1.9.1. Crypto Loan (“the Loan”) means a principal amount of funds, backed up by the Borrower with a crypto/fiat Collateral, issued by the Lender to the Borrower of the Service and subject to repayment by the Borrower pursuant to the terms of the applicable Loan Agreement.