Compliance and protection in action
We address suspicious activity related to illegal funds. Here are cases of our team blocking high-risk transactions.
Over $275k in Stolen Funds Recovered Through International Law Enforcement Partnerships
$5 Million Recovered in Collaboration with the U.S. Department of the Treasury
How ChangeNOW Helped Recover $220K From a Phishing Attack
How We Assisted in Recovering Over $2.5M Lost to Fraudulent Attacks in Cooperation with U.S federal agencies
ChangeNOW Defeats SIM Swap Hack, Returns $430K in BTC
Specific compliance measures
With rising phishing scams, user protection is critical. ChangeNOW uses controls and partnerships to address high-risk activity, defining our crypto security.
Identification and prevention of illicit transactions
ChangeNOW uses automated monitoring and blockchain analytics to identify illicit fund attempts and suspicious transactions.
Contribution to security protocols and fraud mitigation
We work in 70 jurisdictions with law enforcement to respond to requests and enhance fraud prevention.
Firm adherence to compliance policies
Policies are reviewed to align with global AML/CFT standards, ensuring consistent enforcement.
Recourse mechanisms for users
When transactions are blocked, users can submit inquiries and requests for review, ensuring transparency and fairness.
Cooperating with
Crypto user protection matters more than ever
ChangeNOW combines internal controls, compliance expertise, and trusted partners to act swiftly on high‑risk activity — a layered security approach focused on real threats and practical defense.
Foundational principles guiding our compliance and risk practices
AML/CFT compliance and KYC procedures
ChangeNOW complies with Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) standards via:
- automated transaction monitoring
- blockchain analytics tools
- cooperation with law enforcement upon valid requests
Although ChangeNOW operates as a registration-free swap service, Know Your Customer (KYC) checks are performed selectively in suspicious cases or as required by partners. KYC is conducted through GDPR- and FATF-compliant third-party providers.
Risk-based approach to user verification
Users receive explicit information about financial and operational risks related to cryptocurrency transactions. Risk disclosures are integrated throughout the platform — including educational content and legal disclaimers. ChangeNOW ensures all service descriptions are neutral, fact-based, and avoid misleading claims.
Risk-based approach to user verification
We apply a risk-based approach to user verification and transaction monitoring. While universal KYC is not mandatory, every transaction undergoes scrutiny for suspicious activity through a combination of in-house and external risk controls.
User data protection
ChangeNOW does not store sensitive user data. All data transmissions are encrypted, internal system access is strictly controlled and logged. Privacy practices are aligned with European data protection regulations.
We value regulatory dialogue and ongoing improvement
If you wish to leave feedback, express concerns, or engage in a discussion, please reach out through:
[email protected]For other enquiries, please contact our customer support.
Email us or fill in the form
Practical tips to protect your crypto assets
Utilize non-custodial walletKeep your private keys in your own hands. With non-custodial wallets, your money is truly yours — not stored on someone else’s server.
Enable 2FA where possibleTwo-factor authentication significantly reduces the risk of unauthorized access by introducing a second factor of verification.
Double-check addressesGo from zero to hero with ChangeNOW. Earn crypto profit seamlessly, no coding skills required.
Avoid unfamiliar linksStay vigilant against phishing to protect your money. Avoid unknown downloads; they can compromise your device. In early 2025, phishing affected 43,628 victims, causing $39.33 million in losses.
Keep your device updatedDo not ignore system and app updates. They have a habit of fixing security vulnerabilities that could otherwise be exploited by attackers.
Use reputable platformsUse services that describe their security processes in a clear manner and provide stable access to your money without unwarranted restrictions.
