Veel Gestelde Vragen

Veel Gestelde Vragen

Wat is ChangeNOW?

ChangeNOW is een eenvoudige en snelle wisselaar. De uitwisseling kent geen limieten en je hoeft je niet te registreren. Wij nemen een eerlijke commissie en verwerken deze snel met een omruiling voor u.

Hoe werkt ChangeNOW?

ChangeNOW-systeem werkt samen met uitwisselingspartners, kiest de beste wisselkoers die u vervolgens wordt aangeboden en is geïntegreerd in meer dan 10 cryptocurrency-handelsplatforms, waaronder Poloniex en Bittrex..

Waarom worden wij vertrouwd door?

ChangeNOW bestaat uit de ervaren blockchain ontwikkelaars. Onze gebruikers hoeven geen accounts aan te maken of persoonlijke informatie te verstrekken met het Changenow platform. Hierdoor kunnen gebruikers identificatie of financiële diefstal vermijden. Wij gebruiken betrouwbare handelsplatforms en bieden de beste tarieven voor u.

Hoe snel wordt mijn transactie verwerkt?

Verwerkingssnelheid varieert van ongeveer vijf tot twintig minuten, afhankelijk van de tijd die nodig is om een blok in het netwerk te laten plaatsvinden. Veel bestellingen worden in slechts enkele minuten verwerkt. De verwerking kan iets langer duren, afhankelijk van uw transactiegrootte en blokcapaciteit als de transactie groot is (meer dan 1 BTC)..

Waar bewaar ik mijn geld?

U moet de cryptogeld y ergens opslaan als u de eigenaar van de cryptogeld wilt worden. Verschillende portefeuilles zijn specifiek afgestemd op verschillende bewerkingen met de transacties. Er zijn officiële portefeuilles, webportemonnees en andere applicaties. Voor elke valuta moet u een afzonderlijke portemonnee hebben. Het portefeuille-adres is een unieke combinatie van letters en cijfers van 26 tot 35 tekens. Het ziet er meestal ongeveer zo uit: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.

Wat is de manier om een portefeuilleadres te krijgen?

Wij vragen uw privésleutels niet en niemand zou het om veiligheidsredenen moeten doen.

For security reasons, we do not ask for your private keys and nobody should.

Wat is het adres van de ontvanger?

Je moet een muntstuk naar een specifieke portemonnee sturen als je een munt wilt kopen. Elke munt heeft zijn eigen munt. Uw portemonnee is het adres van de ontvanger waarnaar de munt wordt overgemaakt na de ruil.

Wat is de transactie hash?

Elke transactie heeft zijn eigen unieke identificatiecode die hash wordt genoemd (ook wel “TX” genoemd) en is geregistreerd in de blockchain. Met deze unieke code kunt u de geldigheid ervan in het blockchain geopend het grootboek.

Wat is de manier om een transactie?

Blockchain bewerkingen zijn onomkeerbaar. De transactie kan niet door iemand worden geannuleerd als het geld al is verzonden. Daarom is het voor het verzenden van geld nodig om alle betalingsgegevens te controleren.

Waarom is het uiteindelijke geldbedrag anders dan het oorspronkelijke bedrag?

Het verwerken van de transacties kost tijd. De tijdsnelheid is cruciaal vanwege de hoge valuta volatiliteit. De uiteindelijke wisselkoers kan echter zowel in positieve als in negatieve richting verschillen. Wij garanderen de beste koers op het moment van inruiloperatie.

Wat is de tijd voor de transactie voltooiing?

DDoS-aanvallen. Wij zijn altijd bereid om u te helpen en eventuele problemen op te lossen, ondanks het feit dat dergelijke problemen helaas helaas voorkomen

  • Munt updates. Wij kunnen de client updaten en sommige munten uitschakelen. Zodra wij het weer inschakelen, krijgt u uw geld.
  • Er wachten te veel transacties om aan de blockchain te worden toegevoegd en de uwe kunnen wachten op zijn beurt, omdat de blockchain is overbelast. Soms moet je iets langer wachten.
  • The blockchain is overloaded. Too many transactions are waiting to be included into the blockchain, and yours may wait for its turn, too. Sometimes you might need to wait a little longer.

Wat is het minimale uitwisselingsbedrag?

Cryptogeld uitwisselingen op ChangeNow hebben geen limieten. De kosten worden echter door de blockchain zelf in rekening gebracht voor het uitvoeren van de transactie. Het verzonden bedrag moet voldoende zijn om alle blockchain kosten te dekken.

What is a fixed rate cryptocurrency exchange?

A fixed rate crypto exchange is an exchange performed with the same rate which is displayed to the client at the beginning of an exchange, regardless of the subsequent rate fluctuations.

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

What's the difference between fixed rate flow and standard flow?

During the standard flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no any other fees included.

Because of the rate risks we take, the fixed rate may differ from the standard flow's rate. However, it gives our customers confidence in the amount they will receive.

How does it work?

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

When should I choose the fixed rate flow?

You may choose the fixed rate flow if you want to be certain that the amount of crypto you'll receive will stay the same no matter what. With fixed rate exchanges, our users will enjoy the stability of their exchanges and be safe from sudden rate drops.

When should I choose the fixed rate flow?

You may choose the fixed rate flow if you want to be certain that the amount of crypto you'll receive will stay the same no matter what. With fixed rate exchanges, our users will enjoy the stability of their exchanges and be safe from sudden rate drops.

ChangeNOW performs certain cryptocurrency exchanges through third-party partner services. What does that mean?

It means exactly that - exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW swaps, however, there are a few things you might want to keep in mind:

  • In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
  • Please be aware that other services that we are partnered with might have KYC policies that are different from ours;
  • However, us carrying out exchanges through third party service does not mean we forfeit our responsibility for the exchange. If you run into any issues during the swap, just let our support team know and we'll help you out in the shortest time possible.

Do I need to register to use ChangeNOW?

With the ChangeNOW cryptocurrency exchange platform users don't need to create accounts: you don't need to register/log in to use ChangeNOW.

However, there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations and platform requirements, we will ask you to provide a scan of your ID document valid in your country and additional information of the funds origin.

KYC/AML explained

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

KYC/AML procedure

ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as , they are informed of that with a pop-up notification after the exchange has been submitted, in which they will be asked to turn to the support team. We will apply a set of standard procedures to our KYC clients, among which are asking a client to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds (a screenshot or a file, but not links);
  • A selfie of the client holding their ID document and a print-out of the note which will be provided by the support team.

After ChangeNOW has received the following materials, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.

Please bear in mind that ChangeNOW reserves the right to submit all the received materials to the legal authorities (Interpol, Europol, and other) in case a corresponding request is received.

Why do we ask for your email?

In order to purchase crypto with USD or EUR, you will need to enter your email address. It is a necessary step for user identification required by our partner, Indacoin. Indacoin sets a limit for customers to 3000 USD/EUR per exchange.

To comply with Indacoin's identification procedure, we recommend to use the same email address together with a debit/credit card’s information for each transaction.

Can I buy cryptocurrency with fiat through ChangeNOW?

Yes, you can buy cryptocurrency with a USD/EUR card. Here is a detailed instruction on how to do that.

Can I make a profit with ChangeNOW?

Yes, you can become a member through our affiliate program and make 0.4% of the funds attracted by you. Here is the detailed instruction.

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