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If these steps do not help, please contact our support at: [email protected] or use this link. We will get back to you as soon as possible.
Send a deposit in the wrong network, if this asset is supported on our service
Create a transaction with a wrong coin
Select an amount and then send a different one
Send more than one deposit for the same transaction
Send a deposit long after the exchange was created or completed
Send a deposit for a fixed-rate exchange after the rate expires, provided that the rate declines over this timeframe
Make a transaction using the wrong contract address
In these cases, we encourage you to contact our support team. The exchange can be continued from there, or alternatively, you are free to request a refund.
If you didn’t send any funds yet, there is no need to cancel the transaction, you can simply create a new one
If you have already sent the funds for the exchange, immediately contact our support team for assistance
Send a deposit in the wrong network, if this asset is supported on our service
Create a transaction with a wrong coin
Select an amount and then send a different one
Send more than one deposit for the same transaction
Send a deposit long after the exchange was created or completed
Send a deposit for a fixed-rate exchange after the rate expires, provided that the rate declines over this timeframe
Make a transaction using the wrong contract address
In these cases, we encourage you to contact our support team. The exchange can be continued from there, or alternatively, you are free to request a refund.
If you didn’t send any funds yet, there is no need to cancel the transaction, you can simply create a new one
If you have already sent the funds for the exchange, immediately contact our support team for assistance
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