FAQ

FAQ

Apa itu ChangeNOW?

ChangeNOW sangat mudah dan penukar yang cepat. Anda tidak perlu mendaftar, dan pertukaran itu tidak mempunyai batasan. Kami akan mengambil komisen yang jujur dan cepat memproses dengan pertukaran untuk anda.

Bagaimana ChangeNOW bekerja?

Sistem ChangeNOW diintegrasikan ke dalam lebih daripada 10 platform dagangan mata wang kripto, termasuk Poloniex dan Bittrex.Kami juga bekerjasama dengan rakan kongsi pertukaran.Kami memilih nilai pertukaran terbaik dan menawarkannya kepada anda.

Kenapa percaya kami?

ChangeNOW adalah satu kumpulan pengembang yang berpengalaman di blockchain.Dengan pengguna platform Changenow tidak perlu membuat akaun atau memberikan maklumat peribadi, ini membolehkan pengguna untuk mengelakkan pengenalan atau kecurian kewangan Kami menawarkan kadar terbaik apabila kami menggunakan platform dagangan yang boleh dipercayai.

Berapa cepat transaksi saya akan diproses?

Kelajuan pemprosesan berkisar antara lima hingga dua puluh minit, bergantung kepada berapa lama masa yang dibutuhkan untuk blok berlaku dalam rangkaian. Kebanyakan pesanan memproses hanya dalam beberapa minit Jika transaksi besar (lebih daripada 1 BTC), pemprosesan mungkin mengambil masa yang lebih lama, bergantung pada ukuran transaksi dan kapasiti blok.

Di manakah saya menyimpan dana saya?

Jika anda ingin memiliki mata wang kripto, anda perlu menyimpannya di suatu tempat. Dompet yang berbeda disesuaikan khusus untuk operasi yang berlainan dengan urus transaksi.Ada dompet rasmi, dompet web dan aplikasi lain.Untuk setiap mata wang anda perlu mempunyai dompet berasingan. Alamat dompet adalah gabungan nombor dan huruf unik dari 26 hingga 35 aksara. Ia biasanya kelihatan seperti ini: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.

Bagaimana saya mendapat alamat dompet?

Apabila anda membuat keputusan dimana koin yang anda ingin dapatkan, dapatkan dompet yang boleh dipercayai. Setiap koin mempunyai dokumen rasmi. Apabila anda membuat dompet, anda akan mendapat alamat dan kunci peribadi secara automatik. jangan tunjukkan kepada sesiapa sahaja.

Atas alasan keselamatan, kami tidak meminta kunci peribadi anda dan tiada siapa yang perlu.

Apakah alamat penerima?

Sekiranya anda ingin membeli koin, anda perlu menghantarnya ke dompet tertentu. Setiap koin mempunyai alamat tersendiri. Alamat penerima dompet anda, di mana koin dipindahkan selepas pertukaran.

Apakah itu transaksi hash?

Setiap transaksi didaftarkan dalam blockchain dan mempunyai kod pengenalan uniknya sendiri yang dikenali sebagai Hash (juga dirujuk sebagai " TX "). Kod unik ini membolehkan anda mengesahkan kesahihannya dalam pembukaan blockchain.

Bagaimana untuk membatalkan transaksi?

Operasi Blockchain tidak dapat dipulihkan jika dana dihantar, transaksi tidak dapat dibatalkan oleh sesiapa. Oleh itu, teliti memeriksa semua butiran pembayaran sebelum menghantar wang.

Kenapa jumlah dana akhir berbeda dari jumlah awal?

Mengambil sedikit masa untuk memproses transaksi kerana disebabkan volatiliti mata wang yang tinggi, kelajuan masa adalah sangat penting, namun kadar pertukaran akhir boleh berbeza-beza dalam arah positif atau negatif. Apa yang kita jamin ialah kadar terbaik pada saat operasi pertukaran.

Berapa lamakah masa untuk transaksi selesai?

Transaksi pada ChangeNow biasanya mengambil masa antara 5 hingga 30 minit. Jika transaksi anda mengambil lebih banyak waktu, ia mungkin disebabkan oleh pelbagai isu:

  • Serangan DDoS. Masalah seperti ini berlaku dari semasa ke semasa tetapi kami sentiasa gembira membantu anda dan menyelesaikan masalah
  • Pembaharuan koin. Kami boleh mengemas pembaruan pelanggan dan mematikan setengah koin. Sebaik sahaja kami menghidupkannya semula, anda akan mendapat wang anda.
  • Blockchain berlebihan. Terlalu banyak transaksi menunggu untuk dimasukkan ke blockchain, dan anda mungkin menunggu giliran. Kadang-kadang anda perlu menunggu lebih lama.

Apakah jumlah minimum untuk pertukaran?

Tiada batasan untuk pertukaran mata wang kripto pada ChangeNow, tetapi bagi transaksi yang dilakukan, yuran dikenakan oleh blockchain itu sendiri. Jumlah yang dihantar mestilah mencukupi untuk menampung semua yuran blockchain.

What is a fixed rate exchange?

A fixed rate exchange is an exchange performed with the same rate which is displayed to the client in the beginning of an exchange, regardless of the subsequent rate fluctuations.

How does it work?

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

How is it different from the standard flow?

During the standard flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no any other fees included.

Because of the rate risks we take, the fixed rate may differ from the stardard flow's rate, however, it gives our users confidence in the amount they will receive.

When should I choose fixed rate flow?

You may choose the fixed rate flow if you want to be certain that the amount of crypto you'll receive will stay the same no matter what. With fixed rate exchanges, our users will enjoy the stability of their exchanges and be safe from sudden rate drops.

ChangeNOW performs certain exchanges through third-party partner services. What does that mean?

It means exactly that - exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW swaps, however there are a few things you might want to keep in mind:

  • In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
  • Please be aware that other services that we are partnered with might have KYC policies that are different from ours;
  • However, us carrying out exchanges through third party service does not mean we forfeit our responsibility for the exchange. If you run into any issues during the swap, just let our support team know and we'll help you out in the shortest time possible.

Do I need to register to use ChangeNOW?

With the ChangeNOW platform users don’t need to create accounts: you don't need to register/log in to use ChangeNOW.

However there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations and platform requirements, we will ask you to provide you a scan of your ID document valid in your country and additional information of the funds origin.

KYC/AML explained

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

KYC/AML procedure

ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as , they are informed of that with a pop-up notification after the exchange has been submitted, in which they will be asked to turn to the support team. We will apply a set of standard procedures to our KYC clients, among which are asking a client to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds;
  • A selfie of the client holding their identification document and a sheet of paper with the date of the exchange and the word “ChangeNOW” written on it.

After ChangeNOW has received the following materials, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service. ChangeNOW reserves the right to submit all the received materials to the legal authorities (Interpol, Europol, and other) in case a corresponding request is received.

Why do we ask for your email?

In order to purchase crypto with USD or EUR, you will need to type in your email address. It is a necessary step for user identification required by our partner, Indacoin. Indacoin sets a limit for customers to 3000 USD/EUR.

To comply with the Indacoin identification regulation, we recommend to use the same email address together with a debit/credit card information for each transaction.

Can I buy cryptocurrency with fiat through ChangeNOW?

Yes, you can buy cryptocurrency with a USD/EUR card. Here is a detailed instruction on how to do that.

Can I make a profit with ChangeNOW?

Yes, you can become a member through our affiliate program and make 0.4% of total turnover. Here is the detailed instruction.

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