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ChangeNOW is a simple and fast instant cryptocurrency exchange service. You do not need to register, and your exchange will have no limits. We'll quickly convert more than 905 coins for you without charging any additional or hidden fees.
ChangeNOW is integrated into multiple cryptocurrency trading platforms, including Binance, Bitfinex, HTX, OKEx, and Kucoin. At the moment of the trade, we’ll choose the best exchange rate on the market at any given moment and offer it to you.
Created by a team of experienced blockchain developers, ChangeNOW is a fully secure service with a twist — we’re completely registration-free. This allows our clients to avoid identification or financial theft. We offer the best rates on the market, as we use reliable cryptocurrency trading platforms.
The processing speed ranges from about two to twenty minutes, depending on how long it takes for a block to happen in the network. Most orders process in just a few minutes. If the transaction is large (more than 1 BTC or equivalent), processing it may take a little longer, depending on the size of your transaction and the capacity of the block. We boast the highest exchange speeds on the market thanks to our revolutionary trading algorithms.
Cryptocurrency wallet address is a unique combination of numbers and letters ranging from 26 to 35 characters in length. It usually looks something like this: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.
When you decide which crypto coin you would like to acquire, find a reliable wallet. Each cryptocurrency has an official one. When you create a wallet, you automatically get an address and a private key. Keep your private key to yourself and don’t show it to anyone, even if they ask.
For security reasons, we will never ask you for your private keys and nobody should.
If you want to buy a cryptocurrency, you need to have it sent to a specific crypto wallet. Each coin has its own one. The recipient address is your wallet, to which your crypto is transferred after the exchange.
Transaction hash (also referred to as "TX") is the unique identification code that registers every transaction in the blockchain. This unique code allows you to verify its status and validity in the blockchain.
Blockchain operations are irreversible. If the funds are sent, the transaction cannot be canceled by anyone. Therefore, thoroughly check all the payment details before sending funds to anyone, including us or anyone else.
It takes some time to process transactions. Due to the high volatility of cryptocurrency, speed is crucial, however, the final exchange rate can differ both in the positive or negative direction. What we guarantee is the best rate at the very moment of an exchange operation.
Le processus d’échange de cryptomonnaies comporte plusieurs étapes, et diverses commissions sont appliquées à chaque étape.
Voici les frais possibles:
Les frais varient en fonction de la devise et du montant échangé. Pour chaque échange, ChangeNOW choisit l’option la plus rapide et la plus avantageuse pour l’utilisateur. Il est essentiel pour nous que le montant final que vous recevez soit aussi proche que possible de l’estimation. C’est pourquoi nous calculons minutieusement tous les frais possibles et les incluons dans l’estimation.
Transactions on ChangeNOW usually take from 5 to 30 minutes. If your transaction takes more time, it may be due to various issues:
There is no upper limit for cryptocurrency exchanges on ChangeNOW. However, there are lower limits: they are different for each coin and range from ~$1.7 to $20. We’re working on lowering the minimal exchange amounts for all the coins available on ChangeNOW. If the deposit you’ve sent us is less than the minimum exchange amount, we will not be able to finish the exchange and guarantee a refund.
Si vous envoyez un actif qui n’est pas pris en charge sur ChangeNOW (la liste complète des actifs pris en charge est disponible ici), nous ne pourrons malheureusement pas garantir un remboursement. Veuillez en tenir compte pour assurer la sécurité de vos fonds à tout moment.
Un échange de cryptomonnaies au taux classique est effectué au taux le plus rentable du marché à l’instant présent. Le taux attendu est le taux de change actuel que vous obtiendrez. Cependant, le marché des cryptomonnaies est très volatil et cela doit être pris en compte.
Lors d’un échange au taux classique, chaque transaction peut avoir un taux de change unique en raison des fluctuations de prix, des conditions du marché et des frais de réseau. Le taux peut changer à tout moment ; par conséquent, vous pouvez recevoir plus ou moins que prévu.
Le taux attendu est le taux à cet instant précis. Vous devez comprendre qu’il faut un certain temps pour envoyer le dépôt et confirmer la transaction, donc avec la volatilité du marché, vous pourriez recevoir un peu plus ou un peu moins que prévu.
A fixed rate crypto exchange is an exchange performed at the same rate which is displayed to the client at the beginning of an exchange, regardless of subsequent rate fluctuations.
In some cases, fixed-rate exchanges have lower rate but the opposite is also possible.
During the сlassic flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.
Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no other fees included.
Because of the rate risks we take, the fixed rate may differ from the сlassic flow's rate. However, it gives our customers confidence in the amount they will receive.
After you've picked the Fixed Rate flow, you create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.
You may choose the fixed rate flow if you would like to be certain that the amount of crypto you'll receive will stay the same, no matter what. With fixed rate exchanges, our users enjoy the stability of their conversions and are safe from sudden rate drops.
In some cases, fixed-rate exchanges have lower rate but the opposite is also possible.
It means exactly that — exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW exchanges, however, there are a few things you might want to keep in mind:
In order to be able to use ChangeNOW, customers don't need to create any sort of accounts.
However, there are some exceptions.
ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations, and platform requirements, we will ask you to provide a scan of your ID document valid in your country, as well as some additional information on the funds’ origin.
During the Bitcoin Cash hard fork the protocol changes have been insignificant and a lot of users haven't split their balances yet. There's a risk that your deposit might be sent to us in both BCH and BSV networks simultaneously. Please make sure your Bitcoin Cash balances are split before making a deposit on ChangeNOW.
If a user makes a deposit from an unsplit BCH/BSV wallet address the refund is provided in 24 hours after the support ticket has been created.
Veuillez noter que nos adresses de dépôt BTC sont conformes à la norme SegWit. Il est techniquement impossible pour ChangeNOW de retirer d’autres pièces que le BTC depuis des adresses BTC SegWit, car ni BCH, ni LTC, ni BSV ne prennent actuellement en charge SegWit. En ce qui concerne les remboursements, notez que le service technique de ChangeNOW ne peut rembourser que du BTC provenant d’adresses BTC SegWit. Aucun autre actif crypto, y compris mais sans s’y limiter LTC, BSV, BCH, envoyé à une adresse BTC SegWit ne pourra être remboursé.
Oui, vous pouvez acheter des cryptomonnaies avec une carte USD/EUR. Cette fonctionnalité est fournie par notre partenaire tiers, Simplex.
Cette fonctionnalité est fournie par nos partenaires Guardarian, Simplex, Transak. Les frais de réseau s’appliquent comme d’habitude selon la devise.
Il s’agit d’une exigence de notre fournisseur d’achat de cryptomonnaies, Simplex. Le montant est déterminé en fonction des frais de réseau et d’autres coûts supplémentaires qu’ils prennent en charge pour vous.
Oui, il y en a. Le montant d’achat ne doit pas dépasser 20 000 $ ; la limite quotidienne est de 20 000 $ et la limite mensuelle est de 50 000 $ par personne.
C’est la solution que nous avons mise en place pour offrir à nos clients un plus large choix de cryptomonnaies pouvant être achetées avec une carte bancaire — car notre fournisseur Simplex prend en charge moins de devises pour les achats directs. Nous vous informons de cela afin que vous compreniez mieux les frais appliqués lors de la transaction.
Your card must comply with the requirements of our purchase provider, Simplex: the card must be issued by VISA or MasterCard. It may be a pre-paid (make sure to check if your pre-paid card is eligible for crypto-related purchases). Wire transfers, American Express and Discover cards are not accepted.
Oui, c’est possible. Il y a toutefois plusieurs exigences de la part de notre fournisseur de paiements en fiat, Simplex : votre carte prépayée doit être autorisée pour les transactions internationales, être inscrite au programme 3DSecure, et l’émetteur doit autoriser les transactions liées aux cryptomonnaies.
The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.
ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.
This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.
ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.
There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.
This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.
Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as suspicious, they will have a special status update on the exchange page along with a Verify button; the button will lead to our KYC provider SumSub’s verification tool.
ChangeNOW is partnered with a KYC provider called SumSub. In order to get your identity verified, you will be offered to follow SumSub’s link (it will be under the Verify button) and complete the verification through a comfortable and smooth UI. You will have 3 days to complete the verification procedure, and if you don’t want to pass KYC, you can refuse (in that case, please shoot a message to [email protected]) and receive a refund.
After ChangeNOW has received the confirmation of you having passed the KYC procedure from SumSub, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.
We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.
ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities. Therefore, if a customer’s funds are suspected of illegal activities, the KYC procedure will be a little different – in that case, our support team will let you know.
In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.
In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.
Please bear in mind that ChangeNOW reserves the right to submit all the received materials to legal authorities (Interpol, Europol, and others) in case a corresponding request is received. You can read the official ChangeNOW's Rules of Anti-Money Laundering and Combating The Financing Terrorism compliance control here.
L'e-mail est nécessaire pour créer un compte d'utilisateur qui vous donne accès à davantage de fonctionnalités de ChangeNOW.
Si vous souhaitez acheter des crypto-monnaies en USD, EUR ou toute autre monnaie fiduciaire, vous devrez saisir votre adresse électronique sur le site de nos partenaires tiers, Guardarian et Simplex.
La procédure de traitement et de protection de vos données se déroule entièrement du côté de notre partenaire tiers, Sum & Substance (également appelé 'Sumsub'). Sumsub adhère aux principes de protection des données personnelles tels qu'envisagés dans le RGPD de l'UE et le RGPD du Royaume-Uni. Il s'agit d'une solution de conformité de pointe pour des processus de connaissance du client (KYC) plus sûrs.
Si vous êtes victime d’un vol et que vous soupçonnez que des fonds volés ont été transférés vers une adresse de dépôt ChangeNOW, vous devez ouvrir un ticket d’assistance et nous fournir les informations suivantes:
S’il existe des preuves substantielles suggérant que les fonds ont effectivement été volés, ChangeNOW fera de son mieux pour geler temporairement les actifs. Pendant le processus, la police ou les forces de l’ordre doivent nous fournir un rapport sur l’enquête en cours dans les 14 jours suivant l’ouverture de votre ticket d’assistance.
Veuillez noter que nous ne pourrons restituer les fonds gelés qu’à la demande d’une autorité chargée de l’application de la loi. La demande doit indiquer clairement l’intention de restituer les fonds et contenir les informations relatives à la transaction concernée.
La copie papier de la demande doit être envoyée à notre adresse postale: Newtonlaan 115, Utrecht, 3584 BH, Pays-Bas. Veuillez envoyer une copie numérique de la demande à [email protected] avant d’envoyer la version papier.
Veuillez noter que la transaction peut être arrêtée après l’étape d’échange, en fonction du moment où le rapport concernant les fonds volés a été reçu. Dans ce cas, nous pourrons restituer les fonds dans l’actif vers lequel l’échange a été effectué (monnaie de destination).
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