FAQ

سیستم در بیش از 10 سیستم عامل معاملاتی کریپتو کارنسی، از جمله و ادغام شده است.همچنین با شرکای تجاری همکاری می کنیم.بهترین نرخ ارز را انتخاب پ و آن را برای شما پیشنهاد می نمائیم.

تیم یک تیم با تجربه توسعه دهندگان شبکه بلاکچین است. کاربران پلت فرم نیاز به ایجاد پروفایل و یا ارائه اطلاعات شخصی ندارند. این به کاربران اجازه می دهد تا از هر گونه عامل سرقت مشخصات شخصی یا سرقت مالی جلوگیری شود. از آنجا که از بهترین پلت فرم های معتتبر تجاری استفاده می نمائیم، مناسبت ترین نرح و تعرفه ها را در خدمت شما قرار می دهیم.

سرعت پردازش بسته به مدت پردازش یک بلوک در شبکه، حدود پنج تا بیست دقیقه می باشد. اغلب فرآیند ها فقط چند دقیقه طول می کشد. در صورت پردازش یک معامله پرحجم (بیش از 1) بسته به حجم معاملهء شما و ظرفیت بلوک، ممکن است زمان صرف شده برای پردازش، طولانی تر باشد

اگر میخواهید خود را یک رمزنگاری کنید، باید آن را در جایی ذخیره کنید. کیف پولهای مختلف به طور خاص برای عملیات های مختلف با تراکنش طراحی شده است. کیف پول رسمی، کیف پول وب و برنامه های دیگر وجود دارد. برای هر پولی که نیاز دارید یک کیف پول جداگانه. آدرس کیف پول یک ترکیب منحصر به فرد از اعداد و حروف است که از 26 تا 35 کاراکتر است. این معمولا به نظر می رسد چیزی شبیه به: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.

به دلایل امنیتی، از کلید خصوصی شما خواسته نمی شود و هیچ کس نباید.

For security reasons, we will never ask you for your private keys and nobody should.

اگر میخواهید یک سکه بخرید، باید آن را به یک کیف پول اختصاص دهید. هر سکه دارای یک عدد است. آدرس گیرنده کیف پول شماست، پس سکه پس از مبادله منتقل می شود.

هر تراکنش در ثبت شده و دارای کد شناسایی منحصر به فرد خود است که به نام نامیده می شود (همچنین به عنوان نامیده می شود). این کد منحصر به فرد شما اجازه می دهد تا اعتبار آن را در باز کنید.

عملیات غیرقابل برگشت است. اگر وجوه ارسال شود، معامله نمی تواند توسط هر کسی لغو شود. بنابراین قبل از ارسال پول، تمام جزئیات پرداخت را کاملا بررسی کنید.

زمان پردازش معاملات را طول می کشد. با توجه به نوسانات زیاد ارز، سرعت زمان بسیار مهم است اما نرخ ارز نهایی می تواند در جهت مثبت یا منفی متفاوت باشد. لحظه یک عملیات مبادله.

The process of exchanging crypto consists of many different steps, and during those steps, various fees are charged.

These are the possible ones:

• network fee for the deposit transaction from a customer's wallet;
• network fee for transferring coins to our liquidity provider;
• trading fees that our liquidity providers charge;
• network fee for sending the exchanged funds to the customer.

The fees vary depending on the currency and the exchange amount. For every swap, ChangeNOW finds the fastest and most user-profitable way to execute an exchange. It is crucial to us that the final amount you receive is as close to the estimate as possible. That's why we calculate all the possible fees for every transaction very thoroughly and include them in the estimate.

حملات متاسفانه، چنین مشکلات زمانی اتفاق می افتد، اما ما همیشه خوشحالیم که به شما کمک می کند و هر گونه مسائل را حل می کنیم

• به روز رسانی سکه. ما می توانیم مشتری را بروزرسانی کنیم و برخی از سکه ها را غیرفعال کنیم. همانطور که ما آن را بازگردانیم، پول خود را دریافت خواهید کرد.
• بیش از حد است. معاملات بیش از حد زیادی در حال انتظار برای تبدیل شدن به است، و شما هم ممکن است منتظر نوبت خود را، همچنین گاهی اوقات شما نیاز به کمی بیشتر صبر کنی.
• The blockchain is overloaded. Too many transactions are waiting to be included into the blockchain, and yours may wait for its turn, too. Sometimes you might have to wait a little longer.

برای هیچ محدودیتی برای مبادلات رمزنگاری ارز وجود ندارد. با این حال برای انجام معامله، مبلغی که از سوی پرداخت می شود، هزینه می شود. مبلغ ارسال شده باید کافی باشد تا تمامی هزینه های را پوشش دهد.

If you send in an asset that is not supported on ChangeNOW (full list of supported assets is available here), unfortunately, we won’t be able to guarantee a refund. Please keep this in mind to make sure your funds are safe at all times.

A classic rate cryptocurrency exchange is an exchange performed at the current most profitable rate on the market. An expected rate is the current exchange rate you will get. However, the cryptocurrency market is highly volatile and you should account for that.

During the classic rate exchange, each transaction may have its own unique exchange rate because of price fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

The expected rate is the rate at this exact moment. You must understand that it takes some time to send the deposit and confirm the transaction so, with the market volatility, you might get a bit less or more than you thought you would.

A fixed rate crypto exchange is an exchange performed at the same rate which is displayed to the client at the beginning of an exchange, regardless of subsequent rate fluctuations.

In some cases, fixed-rate exchanges have lower rate but the opposite is also possible.

During the classic flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no other fees included.

Because of the rate risks we take, the fixed rate may differ from the classic flow's rate. However, it gives our customers confidence in the amount they will receive.

After you've picked the Fixed Rate flow, you create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

You may choose the fixed rate flow if you would like to be certain that the amount of crypto you'll receive will stay the same, no matter what. With fixed rate exchanges, our users enjoy the stability of their conversions and are safe from sudden rate drops.

In some cases, fixed-rate exchanges have lower rate but the opposite is also possible.

It means exactly that — exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW exchanges, however, there are a few things you might want to keep in mind:

• In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
• Please be aware that other services that we are partnered with might have KYC policies that are different from ours;
• However, us carrying out exchanges through third party services does not mean we forfeit our responsibility for the exchange. If you run into any issues during the exchange, just let our support team know and we'll help you out in the shortest time possible.

In order to be able to use ChangeNOW, customers don't need to create any sort of accounts.

However, there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations, and platform requirements, we will ask you to provide a scan of your ID document valid in your country, as well as some additional information on the funds’ origin.

The Bitcoin Cash hard fork has resulted in creating multiple chains. However, as they are not secured by replay protection technologies, there is a chance of double-spending affecting both chains (BCH/BSV or BCH/BCHA). It means that transactions made with one of these coins may be replicated for the other.

In such a case, please contact our support team at [email protected]. We will do our best to refund you within 24 hours. Still, we have to warn you that in some extremely rare circumstances there may be no chance of getting the funds back. The best way to avoid it is to split your coins: please make sure you did it before arranging a transaction.

Please keep in mind that our deposit addresses for BTC conform to the SegWit standard. It's technically impossible for ChangeNOW to withdraw any coins except for BTC from SegWit BTC addresses since neither BCH, LTC, or BSV support SegWit at the moment. When it comes to refunds, note that ChangeNOW’s technical department is able to refund only BTC from SegWit BTC addresses. No other crypto assets, including but not limited to LTC, BSV, BCH sent to a SegWit BTC address could be refunded.

Yes, you can buy cryptocurrency with a USD/EUR card. This feature is brought to you by our third-party partner service, Simplex.

This feature is brought to you by our partners Guardarian, Simplex, Transak. The network fees are applied as usual depending on the currency.

It is a requirement of our crypto purchase provider, Simplex. The amount is chosen based on the network fees and some extra expenses that they cover for you.

Yes, there are some. The purchase must be up to $20000; the daily purchase limit is $20000 and the monthly purchase limit is $50000 per person.

This is the solution that we’ve come up with to provide our customers with a wider range of the coins that you can buy with a bank card — as our provider Simplex supports fewer currencies for direct purchase. We are disclosing this, so you have a better understanding of what fees are charged during the transaction.

Your card must comply with the requirements of our purchase provider, Simplex: the card must be issued by VISA or MasterCard. It may be a pre-paid (make sure to check if your pre-paid card is eligible for crypto-related purchases). Wire transfers, American Express and Discover cards are not accepted.

Yes, you can. There are several requirements from our fiat purchase provider, Simplex: your pre-paid card must be eligible for international transactions; it must be enrolled to the 3DSecure program; your pre-paid card issuer must allow cryptocurrency-related transactions.

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as suspicious, they will have a special status update on the exchange page along with a Verify button; the button will lead to our KYC provider SumSub’s verification tool.

ChangeNOW is partnered with a KYC provider called SumSub. In order to get your identity verified, you will be offered to follow SumSub’s link (it will be under the Verify button) and complete the verification through a comfortable and smooth UI. You will have 3 days to complete the verification procedure, and if you don’t want to pass KYC, you can refuse (in that case, please shoot a message to [email protected]) and receive a refund.

After ChangeNOW has received the confirmation of you having passed the KYC procedure from SumSub, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities. Therefore, if a customer’s funds are suspected of illegal activities, the KYC procedure will be a little different – in that case, our support team will let you know.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.

Please bear in mind that ChangeNOW reserves the right to submit all the received materials to legal authorities (Interpol, Europol, and others) in case a corresponding request is received. You can read the official ChangeNOW's Rules of Anti-Money Laundering and Combating The Financing Terrorism compliance control here.

به منظور ایجاد حساب کاربری که امکان دسترسی شما را به قابلیت های بیشتر در ChangeNOW فراهم کند، ارائه آدرس ایمیل ضروری است.

در صورت تمایل به خریداری رمز ارز با دلار، یورو یا هر ارز رایج دیگری، باید آدرس ایمیل خود را از طرف همکاران شخص ثالث ما (Guardarian و Simplex) وارد نمایید.

The procedure for processing and protecting your data takes place entirely on the side of our third-party partner, Sum & Substance (also called as 'Sumsub'). Sumsub adheres to the principles of personal data protection as envisaged in the EU GDPR and UK GDPR. It is an industry-leading compliance solution for safer Know Your Customer (KYC) processes.

If you’re the victim of theft and you suspect that stolen funds have been transferred to a ChangeNOW deposit address, you must open a support ticket and provide us with the following information:

• A detailed description of how and when the theft happened.
• A list of all the blockchain transactions and addresses involved in the process (with clickable links).
• The Information about the initiated proceedings with the local or international Law Enforcement.

If there is substantial evidence that suggests the funds were indeed stolen, ChangeNOW will do its best to temporarily freeze the assets. During the process, the police or Law Enforcement must provide us with a report on the ongoing case within 14 days after you submitted a support ticket.

Kindly note that we will be able to return frozen funds only per request of a Law Enforcement Authority. The request should have a clear intent to return the funds and have the information about the transaction in question.

The hard copy of the request should be sent to our postal address: Newtonlaan 115, Utrecht, 3584 BH, Netherlands. Please send a digital copy of the request to [email protected] before sending the hard one.

Please note that the transaction might be stopped after the trading stage, depending on the time the report about stolen funds was received. In such cases, we will be able to return the funds in the asset to which the exchange was made (to-currency).

Please check out the most Frequently Asked Questions on our page For Partners: https://changenow.io/for-partners If you did not find the information you were looking for, please contact us via [email protected].