Ofte stillede spørgsmål

Ofte stillede spørgsmål

About

ChangeNOW er en enkel og hurtig varmeveksler. Du behøver ikke at registrere, og den udveksling, der har ingen grænser. Vi' ll tage en ærlig kommissionen og hurtigt proces med en exchange for dig.

Den ChangeNOW system er integreret i flere end 10 kryptovaluta handelsplatforme, herunder Poloniex og Bittrex. Vi arbejder også med exchange partnere. Vi vælger de bedste kurs og tilbyder det til dig.

ChangeNOW er et team af erfarne blockchain-udviklere. Med Changenow-platformen behøver brugerne ikke at oprette konti eller give personlige oplysninger. Dette giver brugerne mulighed for at undgå identifikation eller økonomisk tyveri. Vi tilbyder de bedste priser, da vi bruger pålidelige handelsplatforme.

Cryptocurrency Trading Process

Behandling hastighed varierer fra cirka fem til tyve minutter, afhængigt af hvor lang tid det tager for en blok til at ske i netværket. De fleste ordrer proces i blot et par minutter. Hvis transaktionen er stort (mere end 1 BTC), behandling kan tage lidt længere tid, afhængigt af størrelsen af din transaktion og kapacitet blok.

Hvis du ønsker at eje et kryptovaluta, er du nødt til at gemme det et andet sted. Forskellige tegnebøger er skræddersyet til forskellige operationer med transaktioner. Der er officielle tegnebøger, web punge og andre applikationer. For hver valuta du skal have en separat konto. Adresse wallet er en unik kombination af tal og bogstaver fra 26 til 35 tegn. Det er normalt ser noget som dette: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.

Af sikkerhedsmæssige årsager, vi beder ikke om dine private nøgler og ingen skal.

For security reasons, we will never ask you for your private keys and nobody should.

Hvis du ønsker at købe en mønt, du er nødt til at sende den til en bestemt konto. Hver mønt har sin egen. Modtageradressen er din tegnebog, som mønten er overført efter udveksling.

Hver enkelt transaktion er registreret i blokkæden og har sin egen unikke identifikationskode, der kaldes en Hash (også omtalt som " TX "). Dette unikke kode giver dig mulighed for at kontrollere dens gyldighed i blokkæden åbne ledger.

Blokkæden operationer, der er irreversible. Hvis de midler, der sendes, er transaktionen ikke annulleres af nogen. Derfor grundigt tjek alle oplysninger om betaling, før du sender penge.

Det tager noget tid at behandle transaktioner. På grund af høj volatilitet af den valuta, den tid, hastighed, der er afgørende, men den endelige kurs kan være forskellig både i positiv eller negativ retning. Hvad vi garanterer den bedste pris på netop det tidspunkt af en udveksling drift.

DDoS-angreb. Desværre, sådanne problemer ske fra tid til anden, men vi er altid happt til at hjælpe dig og løse eventuelle problemer

  • Mønt opdateringer. Vi kan opdatere klienten og deaktivere nogle mønter. Så snart vi tænder for den igen-på, vil du få dine penge.
  • Den blokkæden er overbelastet. Alt for mange transaktioner, der venter på at blive medtaget til blokkæden, og jeres kan vente på sin tur, også. Nogle gange vil du nødt til at vente lidt længere.
  • The blockchain is overloaded. Too many transactions are waiting to be included into the blockchain, and yours may wait for its turn, too. Sometimes you might have to wait a little longer.

Der er ingen grænser for kryptovaluta udvekslinger om ChangeNow. Men for den transaktion, der skal udføres, for det gebyr, der opkræves af blokkæden selv. Den mængde, der sendes, skal være tilstrækkelige til at dække alle de blokkæden gebyrer.

A fixed rate crypto exchange is an exchange performed at the same rate which is displayed to the client at the beginning of an exchange, regardless of subsequent rate fluctuations.

During the standard flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no other fees included.

Because of the rate risks we take, the fixed rate may differ from the standard flow's rate. However, it gives our customers confidence in the amount they will receive.

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

You may choose the fixed rate flow if you would like to be certain that the amount of crypto you'll receive will stay the same, no matter what. With fixed rate exchanges, our users enjoy the stability of their conversions and are safe from sudden rate drops.

It means exactly that — exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW swaps, however, there are a few things you might want to keep in mind:

  • In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
  • Please be aware that other services that we are partnered with might have KYC policies that are different from ours;
  • However, us carrying out exchanges through third party services does not mean we forfeit our responsibility for the exchange. If you run into any issues during the swap, just let our support team know and we'll help you out in the shortest time possible.

In order to be able to use ChangeNOW, customers don't need to create any sort of accounts.

However, there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations, and platform requirements, we will ask you to provide a scan of your ID document valid in your country, as well as some additional information on the funds’ origin.

During the Bitcoin Cash hard fork the protocol changes have been insignificant and a lot of users haven't split their balances yet. There's a risk that your deposit might be sent to us in both BCH and BSV networks simultaneously. Please make sure your Bitcoin Cash balances are split before making a deposit on ChangeNOW.

KYC/AML

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as suspicious, they are informed of that with a pop-up notification after the exchange has been submitted, in which they will be asked to turn to the support team. We will apply a set of standard procedures to our KYC clients, among which are asking a client to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds (a screenshot or a file, but not links);
  • A selfie of the client holding their ID document and a print-out of the note which will be provided by the support team.

After ChangeNOW has received the following materials, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.

Please bear in mind that ChangeNOW reserves the right to submit all the received materials to legal authorities (Interpol, Europol, and others) in case a corresponding request is received. You can read the official ChangeNOW's Rules of Anti-Money Laundering and Combating The Financing Terrorism compliance control here.

In order to purchase crypto with USD or EUR, you will need to enter your email address. It is a necessary step for user identification required by our third-party partner, Simplex.

To comply with Simplex's identification procedure, we recommend to use the same email address together with a debit/credit card’s information for each transaction.

Yes, you can buy cryptocurrency with a USD/EUR card. This feature is brought to you by our third-party partner service, Simplex.

All the documents that you might provide during ChangeNOW's KYC/AML procedures are encrypted and stored in specialized secure storage as long as required by law. We guarantee that they won't be sold to or shared with any kind of third party, excluding potential law enforcement requests.

For Partners

Yes, you can join our affiliate program and make 0.4% of the funds attracted by you. Here is the detailed instruction.

Prøv NU