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Corporate Responsibility

We believe that the crypto industry should be based on the principles of transparency, mutual trust, and constant improvement.

ChangeNOW seeks to maintain accountability to its customers, employees, and the broad crypto community. We do it through strict AML compliance, social change encouragement, regular service quality upgrades, and community involvement.

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Customer

We value our customers, protect them from scams, always advocate their interests, and help to keep their assets safe.

Community

We promote mass adoption of crypto and seek to turn the crypto world into a healthy environment for collaboration and innovation.

Industry

We believe that the crypto industry is no place for money laundering, dodgy schemes, and unlawful activities.

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Every customer matters

Over 3,000,000 satisfied customers

Our key priority is protecting users from all kinds of scams, along with helping to deal with consequences of unfortunate network malfunctions. The ChangeNOW support team is available 24/7 and ready to give guidance to the customers who faced operational difficulties. We always return assets lost due to accidental sendings or unsplit coins transactions, for instance, in case of BCH/BSV/BCHA failed transactions.

Here at ChangeNOW, we do all in our power to help our customers restore justice in case a crypto fraud has been committed. ChangeNOW fully cooperates with the police and other executive bodies that investigate crypto-related crimes. We leave no stone unturned in order to help our customers get back what is rightfully theirs.

CASES
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Report on the Temporary Slowdown of BTC Processing

On August 6, 2021, one of the nodes crucial to Bitcoin exchange functionality on ChangeNOW temporarily stopped working. We had to activate two backup nodes before the service became fully operational again.
AUGUST 10, 2021
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The Story of How a Cryptocurrency Exchange Service Lost Money, Intentionally

During the DOGE hype in the end of January 2021, ChangeNOW processed all the stuck DOGE transactions at the initial estimated rate, suffering substantial losses in order to deliver the service promised to the customers.
JANUARY 31, 2021
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Emerald Mine Exit Scam Statement

On September 9th 2020, a DeFi project called Emerald Mine (EMD) committed an exit scam, appropriating nearly $2.5 million worth of crypto. 135020 EOS have been stopped on ChangeNOW, thanks to our risk management system.
SEPTEMBER 9, 2020
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Unsplit coins problem of BCH/BSV/BCHA

We help our customers to avoid double-spending caused by the BCH/BSV/BCHA unsplit coins problem. Even if the transaction has already gone through, we will try to return the funds within a 24-hour period, if it is physically possible.
JUNE 26, 2020

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