Mga madalas itanong

Mga madalas itanong

Ano ChangeNOW?

Ang ChangeNOW ay isang madali at mabilis na palitan ng opisina. Ang palitan ay walang mga limitasyon at hindi mo kailangang magparehistro. Tumatanggap kami ng matapat na bayad at mabilis na iproseso sa isang palitan para sa iyo.

Ano ang paraan ng paggawa ng ChangeNOW?

Ngayon ang sistema ng ChangeNOW ay isinama sa higit sa 10 plataporma ng crypto pera pangkalakal, kabilang ang Poloniex at Bittrex. Nakikipagtulungan din kami sa pakikipagtulungan sa mga kasosyo sa palitan. Palagi kaming nag-aalok sa iyo ng pinakamahusay na singil ng palitan.

Bakit mo lubos na mapagkakatiwalaan kami?

Binubuo ang ChangeNOW ng nakaranas ng mga developer ng blockchain koponan. Hindi kailangan ng aming mga gumagamit na lumikha ng mga account o magbigay ng personal na impormasyon sa platform ng Changenow. Pinapayagan nito ang mga gumagamit na maiwasan ang pagkakakilanlan o pagnanakaw sa pananalapi. Ginagamit namin ang mapagkakatiwalaang mga plataporma ng kalakalan, kaya naman laging nag-aalok kami ng mga pinakamahusay na singil.

Paano mabilis ay ang aking mga transaksyon na naproseso?

Ang bilis ng mga saklaw ng pagproseso mula sa mga limang hanggang dalawampung minuto, depende ito sa oras na kinukuha para sa isang bloke na mangyayari sa network. Karamihan sa mga order ay nagproseso sa loob lamang ng ilang minuto. Ang pagproseso ay maaaring tumagal ng kaunti kung ang transaksyon ay malaki (higit sa 1 BTC), depende ito sa iyong sukat ng transaksyon at kapasidad ng bloke.

Saan posible na iimbak ang aking mga pondo?

Kailangan mong mag-imbak ng crypto pera sa isang lugar kung nais mong pagmamay-ari ito. Ang iba't ibang mga pitaka ay partikular na pinasadya para sa iba't ibang mga operasyon sa mga transaksyon. Maraming mga opisyal na mga pitaka, web lukbutan at iba pang mga paglalagay. Kinakailangang magkaroon ng isang hiwalay na pitaka para sa bawat pera. Ang bawat tirahan ng pitaka ay isang natatanging kumbinasyon ng mga numero at mga titik mula 26 hanggang 35 na mga character. Karaniwan itong mukhang ganito: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.

Ano ang paraan upang makakuha ng isang tirahan ng pitaka?

Mangyaring makahanap ng isang maaasahang pitaka kapag nagpasya kang barya na nais mong makuha. Ang bawat barya ay may opisyal na isa. Awtomatiko kang nakakakuha ng isang tirahan at isang pribadong key kapag lumilikha ng isang pitaka. Panatilihin ang iyong pribadong susi sa iyong sarili at huwag ipakita ito sa sinuman.

Hindi namin hinihiling ang iyong pribadong mga susi at walang dapat gawin ito para sa mga kadahilanang pang-seguridad.

Ano sa address ng tatanggap?

Kailangan mong magpadala ng barya sa isang tiyak na pitaka kung gusto mong bilhin ito. May barya ang bawat barya. Ang iyong pitaka na inilipat sa barya ay ang tirahan ng tatanggap pagkatapos ng palitan.

Ano ang mga transaksyon hash?

Ang bawat transaksyon ay may sariling natatanging pagkakakilanlan kodigo na tinatawag na Hash (tinutukoy din bilang“TX”) at nakarehistro sa blockchain. Ang natatanging code na ito ay nagpapahintulot upang mapatunayan ang pagiging wasto nito sa blockchain bukas ledger.

Ano ang paraan upang kanselahin ang isang transaksyon?

Ang mga operasyon ng Blockchain ay hindi maibabalik. Ang transaksyon ay hindi maaaring kanselahin ng sinuman kung ang mga pondo ay ipinadala. Samakatuwid, lubusan suriin ang lahat ng mga detalye ng pagbabayad bago magpadala ng pera.

Ano ang dahilan ng huling halaga ng pondo na naiiba mula sa paunang halaga?

Ang proseso ng transaksyon ay tumatagal ng ilang oras. Ang bilis ng oras ay mahalaga dahil sa pagkasumpungin ng mataas na pera, gayunpaman ang pangwakas na halaga ng palitan ay maaaring magkakaiba sa positibo o negatibong direksyon. Ginagarantiya namin ang pinakamahusay na singil sa sandali ng palitan.

Ano ang oras para maganap ang transaksyon?

Ang mga transaksyong ChangeNow ay karaniwang tumatagal ng 5 hanggang 30 minuto. Sa kaso kung ang iyong transaksyon ay tumatagal ng mas maraming oras, maaaring ito ay dahil sa iba't ibang mga magpalabas:

  • Atake ng DDoS. Ang ganitong mga problema ay nangyayari sa pana-panahon sa kasamaang-palad. Ngunit kami ay laging masaya na tulungan ka sa paglutas ng lahat ng mga magpalabas
  • Mga update sa barya. Maaari naming magpabago ang client at huwag paganahin ang ilang mga barya. Sa sandaling i-back-on namin, makakakuha ka ng iyong pera.
  • Sobrang karga ang Blockchain. Minsan kakailanganin mong maghintay ng kaunti dahil sa masyadong maraming mga transaksyon ang naghihintay na maisama sa blockchain at maaaring maghintay ka para sa pagliko nito.

Ano ang minimum na halaga ng palitan?

Ang ChangeNow ay walang anumang mga limitasyon para sa mga palitan ng crypto pera. Gayunpaman ang bayad ay sisingilin ng blockchain mismo para sa transaksyon na isinasagawa. Ang halaga na ipinadala ay dapat sapat upang masakop ang lahat ng mga bayad sa blockchain.

What is a fixed rate exchange?

A fixed rate exchange is an exchange performed with the same rate which is displayed to the client in the beginning of an exchange, regardless of the subsequent rate fluctuations.

How does it work?

You create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won't change in any way. You will receive the exact amount that was displayed to you.

How is it different from the standard flow?

During the standard flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It's included into the rate you will see at the beginning of the exchange, no any other fees included.

Because of the rate risks we take, the fixed rate may differ from the stardard flow's rate, however, it gives our users confidence in the amount they will receive.

When should I choose fixed rate flow?

You may choose the fixed rate flow if you want to be certain that the amount of crypto you'll receive will stay the same no matter what. With fixed rate exchanges, our users will enjoy the stability of their exchanges and be safe from sudden rate drops.

ChangeNOW performs certain exchanges through third-party partner services. What does that mean?

It means exactly that - exchanges of certain trading pairs are carried through our partners. These exchanges aren't much different from regular ChangeNOW swaps, however there are a few things you might want to keep in mind:

  • In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
  • Please be aware that other services that we are partnered with might have KYC policies that are different from ours;
  • However, us carrying out exchanges through third party service does not mean we forfeit our responsibility for the exchange. If you run into any issues during the swap, just let our support team know and we'll help you out in the shortest time possible.

Do I need to register to use ChangeNOW?

With the ChangeNOW platform users don’t need to create accounts: you don't need to register/log in to use ChangeNOW.

However there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations and platform requirements, we will ask you to provide you a scan of your ID document valid in your country and additional information of the funds origin.

KYC/AML explained

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

KYC/AML procedure

ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as , they are informed of that with a pop-up notification after the exchange has been submitted, in which they will be asked to turn to the support team. We will apply a set of standard procedures to our KYC clients, among which are asking a client to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds;
  • A selfie of the client holding their identification document and a sheet of paper with the date of the exchange and the word “ChangeNOW” written on it.

After ChangeNOW has received the following materials, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service. ChangeNOW reserves the right to submit all the received materials to the legal authorities (Interpol, Europol, and other) in case a corresponding request is received.

Why do we ask for your email?

In order to purchase crypto with USD or EUR, you will need to type in your email address. It is a necessary step for user identification required by our partner, Indacoin. Indacoin sets a limit for customers to 3000 USD/EUR.

To comply with the Indacoin identification regulation, we recommend to use the same email address together with a debit/credit card information for each transaction.

Can I buy cryptocurrency with fiat through ChangeNOW?

Yes, you can buy cryptocurrency with a USD/EUR card. Here is a detailed instruction on how to do that.

Can I make a profit with ChangeNOW?

Yes, you can become a member through our affiliate program and make 0.4% of total turnover. Here is the detailed instruction.

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